Collectors (Drug & Alcohol testing) – various locations nationwide

Abbott; Loughton; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Collecting Officer and be part of a motivated team dedicated to providing top-notch specimen collection services. In this role, you will be trained to collect legally defensible samples using various methods, ensuring customer satisfaction and adherence to protocols. The position requires flexibility, as you'll need to be available for collections during various hours, including evenings and weekends. This opportunity allows you to grow in a supportive environment while making a significant impact in the field of drug testing and screening.

Qualifications

• Educated to National Standards with good verbal and written communication skills.
• IT literate with basic skills in Word, Excel, and Outlook.

Responsibilities

• Conduct specimen collections competently following procedures and customer requirements.
• Participate in a 24-hour on-call rota and respond to calls immediately.

Skills

Verbal Communication

Written Communication

IT Literacy

Self-Motivation

Flexibility

Process Adherence

Education

Educated to National Standards

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About Abbott Toxicology

Providing today’s comprehensive drug testing answers, through reliable, innovative and value-focused drug and alcohol abuse screening products and laboratory services, to our customers around the world.

The Opportunity

As a Collecting Officer you will join a flexible and motivated regional team, be trained on how to collect legally defensible samples in a number of methods e.g. urine, breath, hair, oral fluid, at customer locations. Collecting Officers are customer focused and having the integrity to follow our chain of custody process at all collections.

Locations:

Liverpool
Manchester
Cardiff
Norwich
Wembley
Uxbridge
Isle of Wight
Carlisle

What You’ll Do

• Conduct specimen collections competently following collection procedures and customer requirements and instructions in order to deliver a quality specimen collection service at customer locations.
• Provide availability to attend collections during the day, evenings, weekends and public holidays in line with business needs.
• Participate where there is a business need in a 24-hour on-call rota on an equal basis with the rest of the team and respond to calls immediately and arrive on site within 2 hours.
• Remain current with process by reading and acknowledging and attending audits at the required time to remain competent.
• Any other reasonable duties as directed by the management of the business.

Required Qualifications

• Educated to National Standards.
• Good verbal, written and communication skills.
• IT literate and basic skill in Word, Excel & Outlook
• A self-motivated individual with a flexible approach to work
• Ability to follow set processes to ensure the right outcome
• Driving licence + own vehicle

Competencies

• Continual self-reviewing your collections to ensure you meet and exceed customer expectations and feeding back improvements to your Regional Team Leader for consideration.
• Communicating effectively ensuring customers are aware of the right information and are updated on changes as they occur in relation to their collection.
• Understand the impact of the actions taken or omissions made within your role and how they affect others both internally and externally. Using this information to ensure you have positive outcomes.
• Ensuring changes to any process through updates or feedback are implemented immediately ensuring the longer term success of the Collection Network.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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