Collections Specialist

Kpler; Waltham Cross; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading data solutions provider in Waltham Cross is seeking an Accounts Receivable professional to manage the cash collection process across global ledgers. The ideal candidate will collaborate with various teams to resolve issues and ensure accurate reporting. Experience in collections and familiarity with Netsuite and Salesforce are strong advantages. Join us to enhance your career in a supportive and inclusive environment.

Qualifications

• Previous experience in Accounts Receivable or collections roles required.
• Comfortable working with Excel or Google Sheets to clean, organize, and analyze data.

Responsibilities

• Handle daily and weekly cash collection tasks and monitor bank activity.
• Work closely with Billing and Sales Ops to resolve invoicing and payment issues.
• Finalise unallocated cash and ensure monthly reconciliation accuracy.

Skills

Chinese language skills

Attention to detail

Team-oriented

Proactive problem solving

Clear communication skills

Tools

Netsuite

Salesforce

Excel

Google Sheets

Job description

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At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.

Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 600 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.

As a key member of our Collections function, you will be responsible for

managing and improving our end-to-end cash collection process across

nine global ledgers. This role is central to our finance operations and

involves close collaboration with Sales Ops, Billing, and Sales teams to

ensure timely payments, clear cash visibility, and accurate reporting.

Responsibilities - Daily and weekly Cash Collection tasks

• Monitor bank activity and allocate payments.
• Execute regular dunning actions and maintain proactive customer communication.
• Work closely with Billing and Sales Ops to resolve invoicing and payment issues.
• Perform weekly bank reconciliations.

Responsibilities - Monthly Closing Activities

• Finalise unallocated cash and ensure monthly reconciliation accuracy.
• Notify the GL and FP&A teams when cash allocation is complete.
• Support reporting on actual versus forecasted cash collections.

Responsibilities - Ad Hoc and Project Support

• Escalate high-risk accounts and unresolved disputes through the appropriate internal channels.
• Prepare and support yearly bad debt analysis with the AR Manager.
• Assist with audit requests and provide documentation as needed.
• Provide backup support for other AR team members during absences.
• Contribute to ongoing process improvements and finance projects.

Skills and Experience

• Chinese language skills are a bonus but not required.
• Previous experience in Accounts Receivable or collections roles.
• Familiarity with Netsuite and Salesforce is a strong advantage.
• Comfortable working with Excel or Google Sheets to clean, organize, and analyze data
• Strong attention to detail, structured thinking, and clear communication skills.
• Team-oriented and proactive in solving issues.

We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you’ve found your ideal destination. Are you ready to embark on this exciting journey with us?

We make things happen

We act decisively and with purpose, going the extra mile.

We buildtogether

We foster relationships and develop creative solutions to address market challenges.

We are here to help

We are accessible and supportive to colleagues and clients with a friendly approach.

Our People Pledge

Don’t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.

Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.

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