Collections Specialist

Description This; Northampton; Hybrid; GBP 32,000 - 47,000; Part time

Job summary

Nationwide is seeking a Collections Specialist to shape collections and recoveries strategies for Credit Card customers. You will influence journeys using data and industry expertise, and collaborate with Risk, Operations, Compliance and Product to deliver fair customer outcomes.

The role supports integration efforts with Virgin Money and Nationwide Building Society, within a flexible, hybrid working model. The position is a 21-month secondment with a mix of office and home working.

Job description

Are you an experienced collections or credit risk professional who is passionate about delivering positive customer outcomes through data-driven decision making? We're looking for a Collections Specialist to join our growing team and play a key role in shaping collections and recoveries strategies for our Credit Card customers.

In this role, you'll use data, insight, and industry expertise to influence customer journeys, optimise collections performance, and ensure customers receive the right support at the right time. Working closely with stakeholders across Risk, Underwriting, Operations, Compliance, Customer Insight, and Product teams, you'll help support the integration of Virgin Money and Nationwide Building Society while contributing to strategic change initiatives across the business.

This is a fantastic opportunity to make a real impact by delivering innovative collections strategies that balance customer needs, regulatory requirements, and commercial objectives, helping to drive sustainable growth and fair customer outcomes.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35 hours.

This is a 21-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Northampton site approximately once per month. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you're a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.