Collections Specialist

JR United Kingdom; Leicester; Hybrid; GBP 33,000; Full time

Job summary

A leading loan servicing company in the UK is seeking a skilled Collections Specialist to join their dynamic team. The role involves managing mortgage administration, delivering workout solutions for customers facing payment difficulties, and ensuring compliance with special servicing guidelines. Candidates must have strong customer service skills and relevant experience in the financial services industry, along with the ability to communicate effectively and negotiate workout plans.

Benefits

Private medical insurance

Salary Sacrifice Pension matched up to 8%

25 days holiday per year + bank holidays

Enhanced maternity and paternity

Wellbeing and Volunteering days

Eye care contribution

Life Assurance

Qualifications

• Experience in a Collections role.
• Experience dealing with customers experiencing financial difficulties.
• Exposure to operational loans, preferably in a mortgage context.

Responsibilities

• Deliver accurate processing of mortgage administration activities.
• Regular communication with customers in payment difficulties.
• Discuss and negotiate arrears workout options.

Skills

Customer service

Attention to detail

Communication skills

Problem solving

Job description

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Are you a skilled Collections Specialist looking to rise to a new challenge?

Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Collections Specialists to join our dynamic and growing team in Uxbridge, London.

We are looking for candidates with outstanding customer service skills to deal with the servicing of mortgages throughout the complete cycle, delivering workout solutions to customers experiencing payment difficulties, and managing the delivery of the litigation process via liaison with the appointed solicitors.

This is a hybrid role, with the expectation of 3 days per week office attendance following a 3 - 4 month period of office based training.

As a Collections Specialist, your key responsibilities will include:

• Delivering accurate and timely processing of mortgage administration activities
• Regular communication with customers who are experiencing payment difficulties
• Discussing and negotiating arrears workout options, e.g. arrangements, capitalisation, loan workouts, shortfall sales, etc.
• Monitoring agreed workout strategies to ensure they are complied with, and taking further action in accordance with the Special Servicing Manual where appropriate
• Analysing problems, thinking creatively, and making effective decisions in an appropriate timescale
• Recent experience in a Collections role
• Experience in dealing with customers experiencing financial difficulties
• Prior exposure to operational loans, preferably in a mortgage context
• The ability to offer outstanding customer service
• The ability to effectively relate to the customer and communicate pertinent information in a cohesive and relevant manner
• Experience within the Financial Services Industry
• Strong English verbal and written communication skills
• Great attention to detail
• An understanding of Consumer Duty
• A good understanding of regulatory requirements and the impact these have on the business
• Benchmarked salary of £33,000 per annum
• Hybrid working, following a period of office based training.
• Private medical insurance
• Salary Sacrifice Pension matched up to 8%
• 25 days holiday per year + bank holidays
• EAP
• Enhanced maternity and paternity
• Wellbeing and Volunteering days
• Eye care contribution
• Life Assurance

About Pepper Advantage

The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.