Collections Specialist

Pertemps Redditch Commercial; Holt End; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Collections Specialist to join their growing team. This full-time role offers a supportive environment with excellent training opportunities. You'll be responsible for contacting debtors and implementing effective strategies to retrieve debts, ensuring high levels of customer service throughout the process. If you're confident, assertive, and have a background in customer service or collections, this is the perfect opportunity for you to build a long-term career in a thriving company. Join a team that values your contributions and offers personal development in return for your dedication.

Benefits

Free parking

Training programmes

Supportive work environment

Qualifications

• Previous experience in customer service or collections is essential.
• Strong negotiation skills and confidence on the phone are required.

Responsibilities

• Contact debtors via phone, email, and letters to retrieve debts.
• Implement strategies to recover debt quickly and effectively.

Skills

Customer Service

Debt Recovery

Negotiation Skills

Job description

A fantastic opportunity has arisen for a Collections Specialist to join a long-standing and successful company based in Redditch. This is a growing company that offers fantastic support and training programmes to ensure you will be successful in this position. The company has professional offices with free parking and, due to continued growth, they are looking for ambitious candidates who are seeking a long-term career. They will offer you the training and personal development in return for your hard work.

This is a full-time role working Monday to Friday 9am - 5pm. This is a commercial collections role dealing directly with retrieving debt from businesses, so previous B2B experience in collections or customer services would be a distinct advantage. I am looking for someone with a strong Customer Service or Collections background who is very confident and assertive on the phone for this role.

Collections Specialist day-to-day duties will include the following:

1. Contacting debtors via phone, email, and letters
2. Implementing strategies to pull back debt as quickly as possible for the client
3. Using strong questioning and negotiation techniques to achieve your objective
4. Using credit information obtained from both the debtor and client to formulate an effective collections strategy
5. Effectively overcoming reasons for non-payment
6. Establishing 'Can't Pay / Won't Pay' situations and developing an effective collection strategy
7. Remaining compliant with industry regulations at all times
8. Providing high levels of customer service at all times to all customers
9. Updating the database with high levels of accuracy

Requirements:

1. Previous Customer Service experience
2. Previous Debt Recovery or Collections experience
3. Be confident and strong on the phone whilst remaining friendly and personable
4. Strong negotiation skills; may be an ex-sales person who doesn't want to sell but wants to find solutions for customers

If you think you have the skills and experience that we are looking for, then please call Michelle Laight on (phone number removed) or alternatively click APPLY.

PLEASE NOTE: Due to the high level of applications we are receiving, we cannot personally get back to each and every application. I would like to thank you for your interest and assure you that if you have not been selected for this role, we will of course keep looking at new roles for you. I would like to take this opportunity to wish you good luck in your job search.