Collections Specialist

JR United Kingdom; England; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Collections Specialist to join their dynamic Contact Centre Team in Northamptonshire. In this role, you will negotiate payments with debtors, ensuring efficient file management while meeting business targets. The position involves handling a high volume of calls, requiring excellent call handling and negotiation skills. You'll thrive in a fast-paced environment, working under pressure and exceeding targets. This opportunity offers a supportive team atmosphere and the chance to develop your skills further, making it an exciting prospect for those with a background in collections.

Qualifications

• Experience in collections and handling high volume calls.
• Strong negotiation skills and ability to exceed targets.

Responsibilities

• Negotiate payments with debtors and manage files efficiently.
• Handle inbound and outbound calls while maintaining standards.

Skills

Call Handling Skills

Negotiation Skills

Ability to Work Under Pressure

Interpersonal Skills

Team Player

Flexibility

Collections Experience

Job description

Social network you want to login/join with:

Collections Specialist, Northamptonshire

Client:

The Curve Group

Location:

Northamptonshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

7

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Collections Agent

You will be part of a busy Contact Centre Team, working to negotiate payments with debtors to clear and update the files as efficiently as possible, in accordance with agreed business targets.

Remote working after training in Northampton (PLEASE NOTE: APPLICANTS MUST LIVE WITHIN A COMMUTABLE DISTANCE OF NORTHAMPTON TO BE ABLE TO ATTEND THE INITIAL 4 WEEKS TRAINING AND OCCASIONAL MEETINGS THEREAFTER).

3 weeks rolling shift – 35 hours per week

1. WEEK 1: 8.00-14.30 x 4 days, 8.00-15.30 x 1 day + Saturday 9.00-13.00
2. WEEK 2: 9.30-17.00
3. WEEK 3: 11.30 – 19.00

Key responsibilities include:

• Handling a high volume of calls with debtors, both through inbound and outbound calls and maintaining rapid response according to agreed standards.
• Negotiating full payment of the debt and fees arranging a repayment schedule to clear the debt within guidelines and targets.
• Controlling the call so as to retrieve all the relevant information from the caller, enabling efficient management of the file.
• Correctly extracting information from file notes to deal with the calls efficiently.
• Logging information on calls received and maintain detailed and accurate records.
• Liaising with Enforcement Agents on the status of files when required.
• Attend training to develop relevant knowledge, technique and skills.

A bit about you:

• Excellent Call Handling Skills with the ability to remain calm on the telephone, but establish a firm and confident telephone manner.
• Previous Collections Experience.
• Excellent track record of exceeding targets.
• Able to work well under pressure and deal with calls of the nature of the business.
• Team Player with ability to work under own initiative.
• Flexibility and Good Interpersonal Skills.