Collections Specialist

International Workplace Group plc; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company revolutionizing flexible workspaces as a Collections Specialist. In this role, you will engage with customers to resolve account issues and ensure timely payments, delivering exceptional service at all times. Your skills in persuasion and problem-solving will be key in managing relationships and customer retention.

Qualifications

• Collections experience required.
• Strong communication and customer service skills essential.
• Ability to work independently with minimal supervision.

Responsibilities

• Manage ongoing collections for corporate customers.
• Resolve disputes and ensure timely payment allocations.
• Maintain a professional level of customer service.

Skills

Persuasion

Problem-solving

Customer service

Communication

Organizational skills

Team player

Tools

Microsoft Office Suite

Job description

Job Purpose

We are looking for Collections Specialists who enjoy engaging with customers. As a Collections Specialist, you will play a key role in helping customers with account queries and assisting those in overdue situations to make payments, ensuring they can continue their service. Your goal is to deliver exceptional customer service and offer viable solutions to encourage payment and customer retention at Regus.

Key Accountabilities

• Manage ongoing collections for named corporate customers, ensuring invoices are paid according to payment terms.
• Resolve disputes and ensure concerns are addressed correctly.
• Ensure timely payment allocations.
• Complete administrative tasks to support the team's activities.
• Maintain a consistent and professional level of service at all times.

Required Knowledge, Skills, and Qualifications

• Strong persuasion and problem-solving skills.
• Excellent customer service skills, including clear communication, quick responses, and quick thinking.
• Collections experience.
• Excellent written and verbal communication skills.
• Self-motivated with minimal supervision.
• Solid organizational skills, including prioritization and multitasking in a demanding environment.
• Team player.
• Working knowledge of Microsoft Office Suite, including Excel and Outlook.

About The Company

IWG has led the flexible workspace revolution for over 30 years, providing innovative workspaces for organizations and individuals worldwide. With over 3,400 locations in more than 110 countries, we serve start-ups, SMEs, and multinationals, offering a range of brands including Regus, Spaces, HQ, Signature, and No18. Our solutions include serviced offices, commercial real estate brokerage, and managed office solutions.

Join us at www.iwgplc.com