Collections & Recovery Specialist

Sopra Steria; Leeds; On-site; GBP 27,000; Full time

Job summary

A leading digital services provider in Leeds is seeking a Collections & Recovery Specialist to help support the financial health of NHS organizations. In this role, you will build customer relationships, resolve invoice queries, and create repayment plans. This full-time position offers a salary of £26,400, full training, and flexible working arrangements to promote work/life balance.

Benefits

25 days annual leave with the option to buy additional days

Health cash plan

Life assurance

Pension

Generous flexible benefits fund

Qualifications

• Previous experience in FCA regulated collections or accounts receivable.
• Experience in collection and/or complaints handling role.
• Ability to handle difficult conversations with resilience.

Responsibilities

• Build relationships with customers to recover missed payments.
• Resolve general invoice queries over the phone and via email.
• Create repayment plans to help customers clear their debts.

Skills

FCA regulated collections experience

Accounts receivable experience

Communication skills

Negotiation skills

MS Excel proficiency

Job description

Overview

Do you have experience as Collections & Recovery Specialist and a passion for delivering outstanding customer service? We’re expanding our team and want you to join us! In this important role, you'll help support the financial health of NHS organisations by handling overdue accounts, ensuring timely payments, and providing exceptional service to customers. With our growth plans for the year ahead, there’s plenty of opportunity to develop your skills and advance your career. We offer full training and development support to help you reach your potential.

For the first six weeks, you’ll receive on-site training, Monday to Friday. After that, you’ll work from home Tuesday to Friday, with team sessions every Monday at our modern Leeds office, which offers free parking and on-site refreshments.

If you're ready to take the next step in your career and make a real impact, we’d love to hear from you!

What you’ll be doing

• Building relationships with customers and supporting them to recover missed payments.
• Resolving general invoice queries over the phone and via email.
• Remaining professional while showing compassion in finding an amicable solution to increase your collection success rate.
• Creating appropriate repayment plans to help customers clear their outstanding debt.
• Collaborating with our clients to resolve any disputed invoice queries.
• Completing administrative tasks such as running reports on ledgers.

What you’ll bring

• Previous experience in FCA regulated collections or accounts receivable environment is essential.
• Experience within a collection and/or complaints handling role that requires firm but fair negotiations to achieve the outcome that all parties are happy with.
• Clarity in your communication skills, with the ability to handle difficult conversations with resilience and sensitivity.
• A passion, enthusiasm and empathy for delivering a high quality of customer care to clients.
• Proficiency with MS Excel with the administration skills to handle detailed accounts clearly and concisely.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment details

• Employment Type: Full-time, Permanent
• Location: Leeds
• Security Clearance Level: DBS
• Internal Recruiter: Chloe
• Salary: £26,400
• Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

About NHS Shared Business Services

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence. We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?