Collections & Recoveries Specialist

iwoca; Leeds; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

iwoca is seeking a Collections & Recoveries Specialist to maximize collections while providing excellent customer service. The role involves managing customer accounts, negotiating repayment solutions, and collaborating with multiple teams to enhance recovery strategies. Candidates should have substantial debt recovery experience, strong communication skills, and an entrepreneurial spirit.

Benefits

Flexible, hybrid working arrangements

Comprehensive benefits including medical insurance and holiday entitlement

Biannual company retreats in international locations

Training and learning budgets

Social activities and events

Qualifications

• At least 2 years of debt recovery experience, particularly in the commercial/business sector.
• Strong communication skills, empathy, and professionalism.

Responsibilities

• Manage a portfolio of customer accounts in arrears with varying circumstances.
• Negotiate and implement repayment solutions tailored to customer needs.

Skills

Empathy

Communication

Negotiation

Problem-solving

Business acumen

Job description

We're looking for a Collections & Recoveries Specialist

We are seeking a diligent Collections & Recoveries Specialist to help us maximize collections returns by understanding the customer's circumstances and ensuring that all actions achieve the best outcome for iwoca and our clients.

About us

Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities—making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes.

Since 2012, we've made several billion in funding available to over 100,000 businesses and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We aim to achieve this by continuing to make our finance more relevant and accessible through cutting-edge technology, data science, and a 5-star customer service.

Our culture

We're expanding rapidly across our offices in London, Leeds, and Frankfurt. With this growth, we're looking for individuals eager to learn on the job and lead projects, knowing that their ideas will impact thousands of small businesses.

Your mission

We are seeking an experienced Collections & Debt Recovery Specialist to work within a fast-paced, customer-focused environment, providing excellent customer service while maintaining the team's high standards.

• Handle a high volume portfolio of customer accounts in arrears, managing cases with varying and unique circumstances.
• Handle inbound and initiate outbound calls, letters, and emails with care, accuracy, and professionalism.
• Build relationships with customers through regular contact to understand and resolve breaches of agreements.
• Negotiate, implement, and monitor feasible repayment solutions considering customer circumstances and business interests.
• Collaborate with various teams to strategize and implement appropriate recovery actions.
• Work closely with Collections Management and the Head of Collections to review and develop recovery strategies.
• Coordinate with third parties such as debt collection agencies and Paralegals to ensure optimal outcomes.
• Ensure compliance with relevant legislation and regulatory guidelines.
• Adhere to company policies and procedures.
• Maintain iwoca's reputation at all times.
• Update databases and systems to keep accurate records of activities and outcomes.

Requirements

We look for smart, humble, motivated individuals who are always looking to improve. Ideally, you will have:

• At least 2 years of debt recovery experience, preferably in the commercial/business sector.
• Empathy, patience, and professionalism.
• Strong communication skills, accuracy, and confidence.
• The ability to handle challenges, innovate, and think quickly.
• Business acumen, entrepreneurial spirit, and enthusiasm for helping SMEs. Experience in finance is advantageous.

We value diverse experiences and encourage applications from all backgrounds. Work-life balance is a priority at iwoca, and we offer flexible, hybrid working arrangements.

We aim to create an inclusive environment where everyone feels valued and can thrive.

Our benefits

• Offices in London, Leeds, and Frankfurt.
• Events, clubs, and social activities like bingo, movie nights, yoga, and football.
• Biannual company retreats in various international locations.
• Snacks and drinks in our offices.
• Comprehensive benefits including medical insurance, holiday entitlement, mental health support, share options, parental leave, nursery schemes, volunteering days, travel/study leave, sabbaticals, cycling and electric car schemes, and learning budgets.