Collections & Recoveries Agent (12533)

Investec; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading financial institution based in England is seeking a motivated professional to handle customer calls and payment solutions. You will negotiate repayment terms while adhering to regulatory standards such as TCF and AML. The ideal candidate possesses excellent communication skills, can thrive in a fast-paced environment, and is committed to delivering outstanding customer care. This role includes comprehensive wellbeing benefits and a focus on team collaboration.

Benefits

Pension

Private Medical Cover

Gym Discounts

Annual Leave

Life Assurance

Qualifications

• Experience with TCF, Data Protection & Anti Money Laundering regulation.
• Ability to negotiate the best outcome and make decisions.
• Able to learn quickly and work to deadlines.

Responsibilities

• Make and take calls to customers regarding non-payment.
• Offer payment solutions to restore accounts.
• Identify vulnerable individuals and escalate cases appropriately.

Skills

Confident communicator

Strong verbal and written skills

Persuasive

Strong numerical skills

Analytical skills

Client focus

Job description

Making and taking calls to and from customers to establish reasons for non-payment.

• Offering payment solutions to customers in order to restore non-paying customers to good book.
• Negotiate agreeable repayment terms in accordance with FCA principals of TCF.
• Quickly identify vulnerable individuals and escalate these cases with our special support team.
• Quickly identifying cases that require escalation to our Insolvencies team where appropriate knowledge is required.

A confident communicator with strong verbal and written skills, who is confident and resilient, capable of thinking laterally and proactively, persuasive, persistent and self-motivated.

• Hard-working and collaborative to help the team to achieve team targets.
• Professional with excellent customer care skills.
• Able to handle each call in the correct manner and the ability to relate to people from a variety of backgrounds.
• Able to learn quickly and to work to deadlines.
• Strong numerical skills.
• Experience of and or familiar with TCF, Data Protection & Anti Money Laundering regulation.
• Analytical skills.
• Client focus.
• Ability to negotiate the best outcome and make decisions.
• Ability to build and maintain strong relationships and communicate with key interfaces.

Technical Requirements

Regulatory Knowledge as applicable to role. Understanding of lease and asset finance. Knowledge of Consumer Credit Act and other regulatory requirements. AML /KYC requirements.

This is a rapidly moving, hectic & multi-tasking environment, where you need to be able to handle high volume calls corresponding with customers in a fast paced and efficient manner. You will need to be solutions driven and have a competitive instinct, resilience in the face of pressure with a "whistle while you work" mentality.

Benefits

Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work. Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance.

• Pension
• Private Medical Cover
• Virtual GP
• Gym Discounts
• Psychologist Service
• Annual Leave
• Life Assurance
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