Collections Officer – Asset Finance

CBC Recruitment Solutions; Reading; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Bonus

Benefits package

Job summary

CBC Recruitment Solutions in Reading (hybrid) is looking for an experienced Collections Officer to support the Collections Manager in all collection activities within the Asset Finance Department. The role involves daily credit control via telephone, letter and email, and maintaining accurate activity records.

Applicants should have arrears or collections experience and strong customer service skills. The position offers a salary of £35,000 to £40,000 with bonus and benefits.

Qualifications

• Previous arrears or collections experience is essential.
• Excellent customer service skills are required.
• FCA compliance awareness and processes should be understood.

Responsibilities

• Daily credit control via telephone, letter and email.
• Manage litigation cases as required.
• Complete proof of debt forms for insolvency cases as required.
• Update customer records with Direct Debit mandates.
• Process daily Direct Debit collections and cash allocations.
• Handle customer queries and complaints promptly and effectively.
• Develop and maintain collection processes with FCA compliance in mind.

Skills

Credit control

Customer service

Telephone handling

Job description

Collections Officer

Reading – hybrid

£35,000 to £40,000 plus bonus and benefits

Our client is an award winning provider of asset finance offering a broad range of products to their customers. Well established and based in Reading they are looking for an experienced Collections Officer to join their growing team.

The successful candidate will support the Collections Manager in all collection activities within the Asset Finance Department to include daily Credit Control via telephone,letterand email in line with agreed collection cycle and whilstmaintainingaccurateactivity records.

Responsibilities will also include;

• Management of litigation cases asrequired
• Completion of proof of debt forms for insolvency cases asrequired
• Update Customer Records with Direct Debit Mandates
• Process daily Direct Debit collections and cash allocation
• Manage customer queries and complaints ina timelyand effective manner
• Develop andmaintaincollection processes and procedurestaking into accountFCA compliance requirements

Previous arrears or collections experience is essential as are excellent customer service skills.