Collections & House Officer - Bath

National Trust; Bath; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Substantial pension scheme

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Flexible working

Employee assistance programme

Free parking

Job summary

The National Trust is seeking a Collections and House Officer at Dyrham Park to help bring to life its history and significance. You will be responsible for opening the house each day, ensuring adequate staffing for a consistently high visitor experience, and supporting conservation and cleaning programs.

You will work under a Senior Collections and House Officer, focusing on routine conservation, preventive measures, and improving knowledge about the house and its contents.

Qualifications

• Experience or ability to supervise daily operations of a historic house.
• Strong communication and interpersonal skills with visitors and staff.
• Ability to manage budgets and spending while maintaining high standards.

Responsibilities

• Open the house every day and ensure staffing in the right places for visitor flow.
• Record and use information from cleaning and housekeeping to improve understanding of the house.
• Apply preventive conservation methods to care for contents and presentation.
• Support the annual deep cleaning program and routine conservation.

Skills

People management

Teamwork

Customer service

Communication

Budgeting/Cost control

Job description

Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initial period. Are you someone who cares deeply about achieving high standards, and helping to make beauty and history accessible to all? If so, you could become a Collections and House Officer at Dyrham Park, bringing to life the history and significance of this much-loved place, as the Collections and House Officer, you'll be responsible for opening the house every day, and making sure there are enough people in the right places to give visitors a consistently good experience. What you'll be doing: You'll collect and record information gathered during cleaning and housekeeping, to improve our knowledge and understanding of the house and all that's in it. You'll use preventive conservation methods to improve how we look after everything, and how we present it to visitors. Supervised by a Senior Collections and House Officer, you'll be responsible for routine conservation, preventive conservation and the annual programme of deep cleaning. Your attention and expertise will help to ensure excellent standards of care throughout the house.

We'd love to hear from you if you're:

• someone who puts people first, and who knows what's needed to make sure everyone receives great service
• able to work as part of a team, with skills in day-to-day supervision and management
• good at talking to, and getting on with, all kinds of people
• comfortable with managing costs and spending
• full of ideas about how to make spaces and objects accessible to more visitors

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

Benefits

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places