Collections Chargehand – Internal

Bristol Waste Company; West of England; Hybrid; GBP 35,000 - 43,000; Full time

Benefits offered by this job

25 days annual leave + 3 bank holidays

Overtime pay: 1.5x Mon-Sat, 2x Sun, 3x

Free BUPA Health Cash Plan and EAP

Onsite physiotherapist

Cycle to Work scheme

Learning and development opportunities

Reward Gateway discounts

Employee recognition awards

Long service awards

Job summary

Bristol Waste Company is seeking a Collections Chargehand (Field based) to support Supervisors by monitoring frontline collection activities, ensuring service standards are met and promoting safe, efficient working practices across crews. You will be the eyes on the ground, conducting inspections, providing real-time feedback, and helping resolve issues on route.

A Class 2 licence and solid waste operations experience are essential, with a focus on safety, customer service and continuous

Qualifications

• Strong observational and reporting abilities across frontline operations.
• Clear, confident communication with operational staff and supervisors.
• Ability to work independently while on the road.
• Proven capability to provide constructive feedback to crews.
• Holder of a Class 2 Licence is essential.
• Good understanding of collection routes, processes and standards.
• Awareness of health and safety requirements in field operations.
• Familiarity with inspection and reporting procedures.
• Awareness of environmental and cleanliness standards relevant to collection.
• Experience in waste collection or similar operational environment.
• Experience monitoring activity and identifying service issues.
• Experience collaborating within frontline teams and promoting safe practices.

Responsibilities

• Monitor frontline collection activities to ensure procedures, standards and schedules are followed.
• Promote health and safety policies, safe vehicle use and manual handling on site.
• Conduct inspections for cleanliness, container presentation, contamination and missed collections.
• Provide on-the-job guidance and real-time feedback to crews; escalate issues to Supervisors.
• Record and report inspection findings and service concerns using agreed systems.
• Support Supervisors in identifying and implementing operational improvements.
• Assist with resolving real-time service delivery issues, including missed collections.
• Act as a key link between frontline crews and Supervisors for coordination.

Skills

Observational & reporting skills

Clear communication

Independent work

Constructive feedback

Class 2 Licence

Understanding collection processes

Health & safety awareness

Inspection & reporting processes

Environmental cleanliness awareness

Waste collection experience

Team collaboration

Safe and compliant practices

Job description

Collections Chargehand - Internal at Bristol Waste Company

Collections Chargehand

Location: Field based role
Salary: £38,941.59 per annum
Hours: 40 hours per week, Monday–Friday

About Bristol Waste Company

At Bristol Waste Company, what we do matters. We keep Bristol and the surrounding areas clean, safe and moving. Working in partnership with the council, we support the city’s sustainability goals while delivering high‑quality, value‑for‑money services. Our commercial operations are growing, and we’re looking for people who share our values and want to grow with us.

The Role

To provide on-the-ground operational support to Collections Supervisors by monitoring frontline collection activities, ensuring service standards are met, and promoting safe and efficient working practices across collection crews. The Chargehand acts as the “eyes on the ground,” carrying out inspections, providing real-time feedback, and supporting continuous service improvement.

Key Responsibilities

• Monitor frontline collection activities to ensure compliance with operational procedures, service standards and assigned schedules.
• Support the delivery of safe and efficient collection services by promoting compliance with health and safety policies, safe vehicle use and manual handling procedures.
• Conduct operational inspections and checks, including monitoring cleanliness standards, container presentation, contamination and missed collections.
• Provide on-the-job guidance, training and real-time feedback to collection crews, escalating concerns or recurring issues to Supervisors where required.
• Record, report and communicate inspection findings, operational issues and service concerns accurately and in a timely manner using agreed systems and processes.
• Support Supervisors in identifying and implementing operational improvements to enhance service quality, efficiency and compliance.
• Assist with resolving service delivery issues in real time, including missed collections and customer-facing concerns where appropriate.
• Act as a key communication link between frontline crews and Supervisors, supporting effective operational coordination and service continuity.
• Success Measures

What We’re Looking For

• Strong observational and reporting skills.
• Ability to communicate clearly and confidently with operational staff.
• Ability to work independently and manage time effectively while on the road.
• Ability to provide constructive feedback and support to operational crews.
• Class 2 Licence Holder
• Good understanding of collection processes, routes and service standards.
• Awareness of health and safety requirements relevant to collection activities.
• Understanding of operational inspection and reporting processes.
• Awareness of environmental and cleanliness standards relating to collection services.
• Experience working within waste collection or a similar operational environment.
• Experience monitoring operational activity and identifying service issues.
• Experience working collaboratively within frontline operational teams.
• Experience supporting safe and compliant working practices.
• 25 days annual leave + 3 bank holidays (business closed)
• Overtime rate will be paid at 1.5 Mon-Sat, 2x pay Sunday, and 3x pay on Bank Holidays
• Free BUPA Health Cash Plan and Employee Assistance Programme
• Onsite physiotherapist and Cycle to Work scheme
• Learning and development opportunities with clear progression routes
• Reward Gateway discounts at 900+ retailers
• Employee recognition awards and long service awards

Everyone Belongs

We’re proud to be an inclusive employer and welcome applications from people of all backgrounds. We value diversity and ensure fair and equal consideration for all candidates.