Collections Associate

Axiom; Belfast; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Axiom seeks a Collections Associate to manage collections activities and billing relationships in a hybrid work environment. You will resolve issues and ensure timely invoice payments while demonstrating strong organizational and communication skills. Ideal candidates have over a year of relevant experience and are adept at utilizing tech systems.

Qualifications

• 1+ years of experience in a Billing or Collections focused position preferred.
• Strong organizational skills and ability to handle multiple tasks.
• High aptitude for learning and using tech systems.

Responsibilities

• Own collections activities on a portfolio of invoices ensuring timely follow-up.
• Manage billing relationships and lead bi-weekly meetings to resolve issues.
• Proactively identify solutions for collection issues and manage disputes.

Skills

Organizational skills

Attention to detail

Written communication

Verbal communication

Client service orientation

Ability to handle multiple tasks

Tools

Microsoft Office Suite

Job description

Collections Associate

*Closing Date 11th July, 2025*

This position will be hybrid, with three days per week in office.

About Axiom:

Axiom is where legal teams go to find the right talent for everything from routine in-house tasks to complex outside counsel work. Too many legal departments are stuck having to choose between paying the high fees of their law firm, hiring full-time employees they don’t need, or turning to a low-cost agency that can’t meet their quality standards. At the same time, top lawyers want to work on challenging legal matters, but they want more control over how, when, and where they practice. Both are forced compromises that no one should have to make. Axiom shares and meets the higher standards of its clients and lawyers, with our “work smarter, adapt faster, go further” approach – connecting growing mid-market and Fortune 500 companies with the world’s deepest bench of experienced, specialized legal talent.

About the role:

Reporting to the Collections Manager, the primary responsibilities of the Collections Associate will include:

• Own collections activities on a portfolio of invoices for your designated sales team/s, ensuring timely follow-up on past due balances so that invoices are paid as quickly as possible.

• Manage billing relationships with both internal sales teams and external clients. This includes leading a bi-weekly meeting with your designated sales team to reduce aged balances and resolve issues.

• Proactively identify solutions for ongoing collection issues (e.g. old receivable) and participate in isolating and resolving billing issues (e.g. unsent, TPS, billing errors) to improve cash flow and reduce outstanding receivables.

• Manage the dispute resolution process for your portfolio, acting as a key escalation point for both internal stakeholders and clients to get quick and efficient resolution of issues. Execute write-offs and adjustments in-line with company policies.

• Audit a variety of e-billing platforms to ensure accurate billing and client approval. Coach the Biller on rejections for e-billing and monitor for any repeat fails, escalating when necessary.

• Work closely with internal time approvers to correct monthly client invoices and monitor delays effectively.

• Assist with payment applications, short pays or other invoice problems.
  
  
• Complete individual assigned projects as required (Revenue Charge audit, Prebill Audit, Open Charges audit and other potential cyclical projects)

About you:

• 1+ years of experience in a Billing or Collections focused position is preferred . Adjacent experience in a Business Operations role or similar will be considered.

• Strong organizational skills, maintenance of detailed records, attention to detail and ability to handle multiple tasks and responsibilities

• Strong written and verbal communication skills, including the ability to communicate effectively with external clients

• Goal and action orientation, with a sense of urgency, drive, and commitment to routinely exceed KPIs

• Ability to balance business needs with client service.

• Ability to work with members of your team as well as cross functionally within Axiom.

• Must be comfortable in a fast-paced environment.

• High aptitude for learning and using tech systems.

• Strong proficiency in Microsoft Office Suite

Accommodation for Individuals with Disabilities: Upon request and consistent with applicable laws, Axiom will attempt to provide reasonable accommodations for individuals with disabilities who require an accommodation to participate in the application process. To request an accommodation to complete the application form, please contact us at [e-mail] and include “Applicant Accommodation” in the subject line