Collections Analyst — Cash Flow & Insights

Culina; Risley; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Annual Leave - 24 days + 8 bank hols

Pension scheme 4% employee / 4% ER

Life Assurance - x2 salary

Employee Assistance Programme

Job summary

Culina group is seeking a Collections Analyst to convert outstanding debtor balances to cash through proactive credit control and collection activities across multiple business units. You will manage customer accounts, chase overdue payments, and allocate payments while collaborating with Risk, Billing, and Customer Services teams.

Ideal candidates have 2–3 years in credit control or AR, strong Excel skills, and experience with ERP systems.

Qualifications

• Minimum 2-3 years' experience in Credit Control, Collections or Accounts Receivable.
• Experience managing customer accounts across multiple business units, regions or ledgers.
• Strong understanding of credit control processes and cash allocation.
• Excellent communication and stakeholder influencing skills.
• Proficient in Excel with Pivot Tables and Filters.
• Experience with ERP, finance or accounting systems advantageous.
• High accuracy and attention to detail.

Responsibilities

• Manage customer accounts across multiple business units, ensuring timely debt collection.
• Chase overdue payments via phone, email and dunning processes.
• Allocate customer payments accurately and promptly.
• Investigate and resolve unallocated cash, deductions and account queries.
• Negotiate payment plans where required and escalated high-risk accounts.
• Monitor aged debt and drive reductions in overdue balances.
• Prepare KPI reports and management commentary as required.
• Support internal and external audits with relevant documentation.
• Respond to customer and internal queries in a timely and professional manner.
• Work closely with Risk, Billing, Customer Services, Transport and Commercial teams to resolve issues.
• Share knowledge and best practice with colleagues.
• Provide support across teams as business needs require.
• Identify and implement process improvements.
• Investigate errors and recommend corrective actions.
• Use Excel confidently, including Pivot Tables and Filters.
• Use Outlook, Word and PowerPoint to support daily activities and reporting.

Skills

Credit control

Collections

Accounts Receivable

Stakeholder management

Analytical thinking

Tools

Excel

Pivot Tables

Outlook

Word

PowerPoint

ERP systems

Job description

Culina group is seeking a Collections Analyst to convert outstanding debtor balances to cash through proactive credit control and collection activities across multiple business units. You will manage customer accounts, chase overdue payments, and allocate payments while collaborating with Risk, Billing, and Customer Services teams.

Ideal candidates have 2–3 years in credit control or AR, strong Excel skills, and experience with ERP systems.