Collections Agent

Opos; United Kingdom; On-site; GBP 26,000 - 31,000; Full time

Job summary

Join Opos as a Collections Agent in a full-time, permanent role based in Dumbarton. This position offers a structured career path, with no prior experience required as training is provided. Enjoy a supportive work environment with numerous perks, including a competitive salary and performance bonuses while engaging with customers in a fulfilling role.

Benefits

Performance Bonus (paid monthly)

28 Days Paid Holiday

Paid Half Day for Birthday

Employee Of the Month Scheme

NEST pension scheme

Free car parking

Robust training program

Qualifications

• Personality is crucial; upbeat, friendly people wanted.
• Confident computer and phone use.
• Ability to work independently and in a team.

Responsibilities

• Interact with customers to provide excellent service.
• Assist with debt collection as required.
• Engage in structured training for role development.

Skills

Listening skills

Questioning skills

Empathy

Building rapport

Customer service

Job description

Collections Agent

GBP26,325 per annum (OTE of GBP30,525)

Permanent, Full Time

Dumbarton

Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state-of-the-art service centre in West Dunbartonshire.

Both full-time and part-time roles are available. No experience is required as we will fully train you to excel in this role.

This is an exciting opportunity to make use of our structured career progression and available monthly performance bonus!

About the Company

At Opos, how we work is as important as the job we do. Our values are at the heart of who we are, and it s no surprise to us that Fun is one of these core values (defined by our teams). We love that our teams enjoy work, support one another and that our workplace is friendly and inclusive. Our leaders lead by example so you can expect to feel supported and encouraged working with us.

Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections.

We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum.

Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.

We are looking for polite, outgoing and professional individuals who enjoy interacting with people. We will consider all backgrounds. If you ve got the right skills for the job, we want to hear from you. We encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.

Main Criteria:

• Hours: Our business currently operates between the hours of 9am and 7pm
• We are currently closed on weekends
• Immediate start date available
• Based in Dumbarton

What Will You Get

• Yearly Salary starting at GBP26,325 (GBP13.50 per hour)
• OTE of GBP30,525
• Performance Bonus (paid monthly)
• Fixed shift pattern for FT employees
• Flexible working schedule that is considered on a case-to-case basis
• Home working can be discussed on a case-to-case basis
• Structured career progression to move into a higher-level position
• 28 Days Paid Holiday with opportunity to earn additional leave based on tenure
• Paid Half Day for Birthday
• Employee Of the Month Scheme
• Refer a Friend Scheme
• NEST pension scheme
• In job qualifications
• Internal Incentive programme (over and above bonus scheme)
• Robust and structured training provided (5-week training programme)
• Free car parking and local access to transport links

What Are We Looking For

• Personality is important Listening and questioning skills, empathy, and building rapport
• Upbeat, enthusiastic and friendly people
• Motivated to give excellent customer service
• People who want to learn, grow and progress
• Be confident using a computer and phone
• Ability to work independently and also in a team
• Previous experience is desired but is not essential for this role

Sounds interesting Please send your CV for immediate consideration.