Collections Agent

MPJ Recruitment Ltd; Sheffield; Hybrid; GBP 26,000 - 35,000; Full time

Job summary

A leading financial services business in Sheffield is seeking an Inbound Collections Advisor to enhance its collections team. This role involves managing customer communications to recover debts, ensuring compliance, and providing excellent customer service. Offering competitive salary, bonuses, and opportunities for hybrid working and career progression.

Benefits

Fully paid training

Excellent opportunity for progression

Hybrid working after training

Monthly bonuses

Pension contribution

Holiday entitlement

Free parking

Qualifications

• Experience in collections, credit control, or debt recovery.
• Ability to handle difficult conversations professionally.
• Proficient in using CRM systems.

Responsibilities

• Deal with inbound and outbound calls to recover outstanding debts.
• Input information accurately into the CRM system.
• Negotiate agreements with customers for payment.

Skills

Debt recovery

Customer service

Negotiation

Compliance

Tools

CRM system

Job description

Inbound Collections Advisor - 35k OTE

Monday-Friday (hybrid after training)

Salary - up to 26,000 + monthly bonus (up to 1000 p/m)

Sheffield

Do you have experience working in a collections, credit control or debt recovery role?

If you do, please read on as we are proud to be representing a leading financial services business based in the Sheffield area that is looking to grow its collections team.

We work with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people to clear their debts.

Inbound Collections Advisor role:

• You will be dealing with inbound and making outbound calls to customers to recover outstanding debts.
• Handle difficult conversations with customers in a professional and empathetic manner.
• Accurately input information taken during your conversations on to the CRM system updating customer progress and details.
• Following compliance and regulations set out by the business.
• Working towards team and individual targets surrounding collections.
• Dealing with customer payment details and negotiating agreements.
• Constantly strive to deliver an excellent level of customer service.

Inbound Collections Advisor benefits:

• Fully paid training
• Excellent opportunity for progression
• Hybrid working once fully up to speed
• Monthly bonuses
• Pension contribution
• Holiday entitlement
• Free parking

Interested in knowing more?

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Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment.