Collections Agent

Novax Recruitment; Lancashire; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A leading UK debt recovery organization is seeking a Collections Agent for outbound calls focused on private parking debts. The successful candidate will negotiate payment plans while maintaining a professional and empathetic approach to assist individuals. Offering a competitive salary, performance bonuses, and a supportive hybrid working environment.

Benefits

Health benefits

Pension

Paid leave

Life assurance

Ongoing training and development

Qualifications

• Experience in debt collection or customer service.
• Confident communicator with strong negotiation skills.
• Professional, empathetic, and resilient.

Responsibilities

• Make outbound contact regarding unpaid private parking charges.
• Negotiate payment plans and settlements.
• Ensure compliance with relevant legislation.

Skills

Negotiation skills

Empathy

Communication

Resilience

Tools

CRM systems

Microsoft Office

Job description

Job Title: Collections Agent - Outbound (Private Parking Debt)

Location: Office-based (hybrid options available)

Salary: GBP24,000 - GBP26,000 + Bonus + Benefits

The Opportunity

We're recruiting for a leading UK debt recovery organisation known for its ethical and customer-focused approach. As a Collections Agent, you'll be responsible for recovering private parking debts through outbound calls, email, and SMS. Working with empathy and professionalism to support individuals in resolving outstanding balances.

Key Responsibilities

• Make outbound contact with individuals regarding unpaid private parking charges
• Negotiate payment plans and settlements
• Maintain accurate records in the CRM system
• Ensure compliance with relevant legislation
• Meet personal and team performance targets

What You'll Need

• Experience in debt collection or customer service
• Confident communicator with strong negotiation skills
• Professional, empathetic, and resilient
• Comfortable using CRM systems and Microsoft Office

What's on Offer

• Competitive salary with uncapped performance bonuses
• Full benefits package (health, pension, paid leave, life assurance)
• Ongoing training and development
• Hybrid working options and a supportive team environment