Collections advisor

Parkside; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading alternative finance provider is seeking a passionate Collections Advisor to join their expanding team. This hybrid role involves handling customer accounts, providing guidance, and ensuring compliance with regulations. Ideal candidates should have previous collections experience, strong communication skills, and a positive attitude towards customer service. The position offers competitive pay, a performance-based bonus, and benefits including gym memberships and generous leave policies.

Benefits

Competitive salary

Performance-based bonus

26 days annual leave plus birthday off

Discounted gym memberships

Access to exclusive discounts

Life assurance

Cycle-to-work scheme

Qualifications

• Previous collections experience is essential.
• Excellent time management and attention to detail are required.
• Ability to build rapport with customers is critical.

Responsibilities

• Handle outbound and inbound calls, and communicate via SMS, email, and chat.
• Assist customers with overdue accounts, offering guidance and solutions.
• Follow company policies and FCA regulations.

Skills

Strong communication abilities

PC proficiency

Familiarity with MS Office

Job description

Unlock Your Potential with a Dynamic Team!

A leading alternative finance provider is seeking a passionate and driven Collections Advisor to join their expanding team. This innovative company thrives on creating the impossible and is dedicated to exceptional customer service.

About the Company

• Mission: To unlock financial flexibility for a better life.
• Vision: To imagine a world where everyone has the financial means to thrive.

Role Overview

• Position: Collections Advisor (Hybrid currently 1 day in the office)
• Location: Milton Keynes / Hybrid Working (Tue - Thurs office based)
• Hours: 37.5 hours per week; Monday Friday 8:30am 5:30pm, with 1 in 4 Saturday shifts (9:00am 1:00pm).

Key Responsibilities

• Engagement: Handle outbound and inbound calls, and communicate via SMS, email, and chat.
• Customer Support: Assist customers with overdue accounts, offering guidance and solutions.
• Compliance: Follow company policies and FCA regulations.
• Decision Making: Provide informed recommendations based on customer circumstances.
• Quality: Maintain high service standards and ensure adherence to regulatory requirements.
• Support: Contribute to other business areas as needed.

Ideal Candidate

• Experience: Previous collections experience is essential.
• Skills: Strong communication abilities, PC proficiency, and familiarity with MS Office.
• Attributes: Excellent time management, attention to detail, and ability to build rapport.
• Attitude: Positive, team-oriented, and dedicated to exceptional customer service.
• Knowledge: Understanding of FCA regulations is advantageous.

Benefits

• Salary: Competitive, with an annual performance-based bonus.
• Leave: 26 days annual leave, plus birthday off and up to 4 additional days for long service.
• Gym Memberships: Discounted rates.
• Perks Platform: Access to exclusive discounts and offers.
• Hybrid Working: Flexibility to work from home and the office.
• Additional Benefits: Life assurance, cycle-to-work scheme, eyecare vouchers, casual dress, free parking, and more.