Collections Advisor

Cognibox; Cardiff; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Cognibox is seeking a detail-oriented Collections Advisor to ensure an efficient payment experience. This role requires managing customer payments, resolving discrepancies, and collaborating with teams to optimize cash flow, within a supportive environment offering hybrid work and comprehensive benefits.

Benefits

Enhanced parental leave

Generous annual leave

Healthcare plan

Annual Giving Day

Cycle-to-work scheme

Pension with employer contributions

Life insurance (3x salary)

Discounts and cashback rewards

LinkedIn Learning for development

Qualifications

• Experience in a finance department required.
• Handling high-volume financial transactions.
• Ability to thrive under pressure.

Responsibilities

• Monitor customer account balances and chase overdue payments.
• Maintain accurate records of collection activities.
• Investigate and resolve payment discrepancies.

Skills

Attention to detail

Communication

Organizational skills

Tools

AX

NetSuite

Job description

Collections Advisor

Department: Operations

Employment Type: Permanent

Location: Cardiff, UK

Reporting To: Job Title of Hiring Manager

Description

Creating Safer Workplaces for Everyone. We aim to build a responsible global network of buyers and suppliers. Alcumus SafeContractor simplifies compliance for over 50,000 organizations worldwide, helping them protect their people, operations, and the planet. We support our network by ensuring compliance with key standards, including health and safety, sustainability, and ethical behavior.

In this role, you will manage customer payments, follow up on outstanding balances, and keep accurate financial records. You will reconcile accounts and collaborate with internal teams and customers to resolve payment issues efficiently. The role requires attention to detail, a proactive approach, and strong communication skills to ensure a positive payment experience for all.

Daily Responsibilities

• Monitor customer account balances and chase overdue payments via phone and email
• Maintain accurate records of collection activities and customer interactions
• Coordinate with internal teams on queries to resolve issues promptly
• Negotiate and set up payment arrangements using preferred payment platforms
• Follow up on returned or canceled payments
• Investigate and resolve payment discrepancies
• Monitor accounts proactively to identify potential payment issues and initiate early collection efforts

Qualifications and Skills

We seek a detail-oriented, highly organized individual with strong numeracy skills and the ability to prioritize in a fast-paced environment. The ideal candidate will demonstrate accuracy, high work standards, and an ethical approach.

• Experience in a finance department
• Handling high-volume financial transactions
• Familiarity with AX or NetSuite financial systems

This role suits someone who works well under pressure, values precision, and contributes to financial operations' efficiency.

Benefits

Alcumus offers a hybrid working model, with three days in the office. Our benefits include:

• Enhanced parental leave
• Generous annual leave
• Healthcare plan
• Annual Giving Day
• Cycle-to-work scheme
• Pension with employer contributions
• Life insurance (3x salary)
• Discounts and cashback rewards
• LinkedIn Learning for development

Application Process & Equal Opportunity

We consider all applications carefully, valuing transferable skills and potential. We support upskilling and development to help you succeed. Alcumus is an equal-opportunity employer committed to diversity and inclusion. We respond within 15 working days, with a multi-stage interview process. Please inform us of any adjustments needed for your application.