Collections Advisor

Office Angels; Basingstoke; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-established financial services organization in Basingstoke is seeking a Collections Administrator for a 4-month temporary role. The position involves managing unpaid invoices, resolving queries, and maintaining customer relationships within a supportive team. Ideal candidates will have customer service experience and strong organizational skills, thriving in a busy office environment.

Benefits

Supportive team environment

Qualifications

• Previous experience in customer service or collections required.
• Strong organisational and time management skills are essential.
• Knowledge of financial compliance is desirable.

Responsibilities

• Monitor and chase unpaid customer invoices primarily by phone.
• Investigation and resolution of administrative errors.
• Respond to customer and internal queries accurately and promptly.

Skills

Customer service experience

Confident telephone manner

Organisational skills

Time management

Job description

Job Title: Collections Administrator (4-Month Temp)
Location: Basingstoke
Hours: Monday to Friday, full-time
Duration: 4-Month

We're currently recruiting for a Collections Administrator to join a well-established financial services organisation in Basingstoke on a 4-month temporary basis. This is a great opportunity for someone with a background in customer service or collections to step into a busy, professional environment and make a real impact. You'll be part of a supportive team, helping to manage key financial processes and maintain strong customer relationships.

Key Responsibilities:

• Proactively monitor and chase unpaid customer invoices, primarily by phone


• Follow up via email or letter to secure payment or commitment to pay


• Prioritise high-value or high-risk arrears cases and escalate where necessary


• Investigate and resolve administrative errors, identifying root causes


• Collaborate with internal departments and escalate partner-related issues


• Respond to customer and internal queries accurately and promptly

Ideal Candidate:

• Previous experience in customer service or collections


• Confident and professional telephone manner


• Strong organisational and time management skills


• Comfortable working in a busy, open-plan office environment


• Knowledge of financial compliance is desirable but not essential

Additional Information:

• Supportive team environment


• Office-based role in Basingstoke

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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