Collection & Delivery Manager - Late Shift

Royalmailgroup; London; On-site; GBP 39,000 - 42,000; Full time

Job summary

Join a leading logistics provider as a Collection & Delivery Manager in London. You will oversee delivery and collection operations ensuring health and safety, managing costs, and achieving high performance for your team. Previous experience in express parcels and strong leadership skills are essential.

Qualifications

• Experience in express parcels environment preferred.
• Ability to lead large teams to meet KPIs.

Responsibilities

• Lead a team of collection and delivery drivers and warehouse staff.
• Optimize efficiency and ensure high customer satisfaction.

Skills

Communication

Team Management

Resource Management

Performance Improvement

Relationship Building

Job description

Job reference number: 324576

Salary: £39,279 - £41,993 per annum

Employment type: Full time, Permanent

Location: PFW London Central LD, London, NW1 0QA

For a full job description, please click on the following link: Job Descriptions

Whatever the challenge, Parcelforce delivers. We are moving packages around the world, keeping promises and connecting people. There is a fantastic opportunity to join our team at our London Central site. We are looking for a Collection & Delivery Manager responsible for leading a team, ensuring health and safety, and managing operational quality, costs, and KPIs.

About the role

As a line manager to delivery and collection drivers, including self-employed owner drivers, as well as warehouse staff, you will optimize efficiency through resource and contingency planning, driving service quality and productivity. Working within tight timescales, you will lead the depot to achieve high customer satisfaction, resolve customer inquiries and complaints swiftly, and ensure safety and performance standards are met.

Attendance

Monday to Friday, 13:00 to 21:00. Flexibility is required to meet operational demands. Optional weekend overtime is available.

About you

We are looking for individuals with a passion for people and the following skills and experience:

• Experience in an express parcels environment, preferably with unionized workforce experience
• Experience managing and supporting large teams to meet performance and KPIs
• Strong communication skills to motivate and engage team members
• Proven ability to implement improvements and lead change
• Ability to build effective relationships with team, unions, and stakeholders
• Experience managing resources and budgets

Royal Mail values trust and transparency. If selected, you will receive interview questions in advance to prepare your best examples. We support diversity and inclusion and are happy to accommodate any adjustments needed during the application process.

Closing Date: Sunday 29th June (may close early if enough applications are received)

For inquiries: [e-mail]

Recruitment inquiries: [e-mail]

CV guidance and interview preparation courses are available on SuccessFactors: ‘CV Guidance’ and ‘Interview Skills’.

Eligibility criteria: Confirm you meet the minimum requirements before applying. Read the criteria here. Internal application eligibility details are available on the company website.