Collection & Delivery Manager - Late Shift

Royal Mail Group; London; On-site; GBP 40,000; Full time

Job summary

Join a leading logistics provider as a Collection & Delivery Manager in London. You will lead a diverse team, ensure operational efficiency, manage performance metrics, and enhance customer satisfaction. This role offers a competitive salary, a supportive work environment, and career development opportunities.

Qualifications

• Experience in express parcels and working in a unionized environment is beneficial.
• Proven skills in managing and supporting a large team.
• Ability to engage and motivate team members.

Responsibilities

• Lead and manage teams to achieve operational efficiency and high customer satisfaction.
• Drive depot performance and resolve customer enquiries effectively.
• Coordinate closely with sales teams to maximize revenue opportunities.

Skills

Team Management

Communication Skills

Resource Management

KPI Achievement

Job description

Job reference number324576

£39,279 per annum ,potential 15% bonus and 25 days annual leave plus bank holidays

Full time

Permanent

PFW London Central LD, London, NW1 0QA

Whatever the challenge, Parcelforce delivers. Together, we're moving packages around the world, keeping promises and people connected. There is a fantastic opportunity to join our team at our site in our London Central Depot. We have a Collection & Delivery Manager role in which you will be responsible for leading a team, accountable for health and safety, and operational quality, cost and people KPI's.

About the role

As a line manager to delivery and collection drivers, including self-employed owner drives,as well as warehouse staff, you will be able to achieve maximum efficiency through resource and contingency planning driving quality of service and maximising productivity. Working to tight timescales you will drive the depot to achieve the highest possible customer service satisfaction levels whilst also ensuring a swift resolution to all customer enquiries and complaints.

You'll be responsible for ensuring the performance of your unit, effectively maintaining the quality of service for our customers and the overall safety of the people you manage whilst working closely with the local sales team to increase revenue opportunities and highlight any network conformance issues.

Attendance

Monday to Friday - 13:00 till 21:00. A degree of flexibility is required to meet operational demands.

Optional weekend overtime available.

About you

It takes more than organisational skills to be a manager. we're looking for individuals with a passion for people and the following skills and experiences:

• From a express parcels background with some experience of working in a unionised environment (beneficial)
• Managing and supporting a large team to maximise performance, service and achieving KPIs.
• Good communication skills, with the ability to engage and motivate team members to work to high standards.
• Experience of introducing improvements and successfully guiding people through significant periods of change.
• Ability to build effective working relationships with your team, unions and key stakeholders.
• Experience of managing resources and budgets.

Closing date - Sunday 29th June. Please note, this advert may close early if the appropriate number of applications has been reached.

About Us

Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we're always looking for friendly and committed people to join our diverse and supportive team.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. If selected, the first step is your interview, and we mean your' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

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