Collection & Delivery Manager

Royal Mail; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading delivery service provider is looking for a Collection & Delivery Manager to oversee a large team and ensure operational excellence. You will be responsible for health and safety, managing KPIs, and driving customer satisfaction in a fast-paced environment. The ideal candidate has experience in express parcels and strong team management skills. Join this dynamic team in London, where technology and people are key to success.

Qualifications

• Background in express parcels preferred.
• Experience managing and supporting large teams.
• Ability to introduce improvements and guide change.

Responsibilities

• Lead a team responsible for health and safety and operational quality.
• Manage approximately 35 drivers and warehouse staff.
• Drive customer service satisfaction and resolve enquiries quickly.

Skills

Communication skills

Team management

Union experience

Budget management

Job description

Overview

Whatever the challenge, Parcelforce delivers. Together, we're moving packages around the world, keeping promises and people connected. There is a fantastic opportunity to join our team at our site in Beckton/London East local Depot.

Responsibilities

• As a Collection & Delivery Manager, you will be responsible for leading a team, accountable for health and safety, and operational quality, cost and people KPI's.


• Line management of approx 35 delivery and collection drivers, including self-employed owner drivers, as well as warehouse staff. You will achieve maximum efficiency through resource and contingency planning, driving quality of service and maximising productivity.


• Working to tight timescales, you will drive the depot to achieve the highest possible customer service satisfaction levels whilst also ensuring a swift resolution to all customer enquiries and complaints.


• You will be responsible for ensuring the performance of your unit, effectively maintaining the quality of service for our customers and the overall safety of the people you manage whilst working closely with the local sales team to increase revenue opportunities and highlight any network conformance issues.

Qualifications

• From a express parcels background with some experience of working in a unionised environment (beneficial).


• Managing and supporting a large team to maximise performance, service and achieving KPIs.


• Good communication skills, with the ability to engage and motivate team members to work to high standards.


• Experience of introducing improvements and successfully guiding people through significant periods of change.


• Ability to build effective working relationships with your team, unions and key stakeholders.


• Experience of managing resources and budgets.

About Parcelforce

Royal Mail is something special, a well-loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don't, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we're always looking for friendly and committed people to join our diverse and supportive team.