Collection/Delivery Driver

Nella Cutlery; Greater London; On-site; GBP 39,000 - 47,000; Full time

Benefits offered by this job

Weekly performance bonus

Uncapped drop rate bonuses

Company pension scheme

Discounts with leading retailers

Childcare vouchers

Employee assistance programme

Additional holiday for length of服务

Unlimited commission opportunities

Employee referral scheme

Job summary

Nella Cutlery is hiring a Collection and Delivery Driver in West London and surrounding areas. You will be responsible for timely collections and deliveries, cash handling for COD orders, and accurate delivery paperwork.

The role requires a full UK driving licence and at least 2 years of regular driving experience, with a strong emphasis on customer service, organisation, and professional conduct on busy routes.

Qualifications

• A full UK driving licence.
• At least 24 months of regular driving experience.
• Excellent customer service skills.
• Ability to work to deadlines and stay organised on busy routes.

Responsibilities

• Collecting and delivering customer orders safely and efficiently.
• Checking for Cash on Delivery orders and ensuring all monies are collected.
• Verifying Charge Deliveries and obtaining signatures.
• Completing delivery paperwork accurately and timely.
• Liaising with managers and depot teams to ensure smooth daily operations.
• Maintaining a clean, roadworthy van.
• Adhering to traffic laws and safety guidelines.

Skills

Full UK driving licence

2+ years driving experience

Customer service

Time management

Tools

Basic digital tools

Job description

Collection and Delivery Driver

Location: West London and surrounding areas
Contract: Permanent, Full-Time
Function: Driving
Vacancy Type: Permanent
Working Hours: 55 Hours per Week
Shift Pattern: Monday to Friday (variable start times between 6am–10am, approx. 11-hour shifts)
Salary: £42,900 per annum (£15 per hour) + Weekly Performance Bonus of up to £100 (£5,200 p/a)+ Drop Rate bonus

Company Description

Nella Cutlery is a market leader in professional knife sharpening and catering equipment supplies, serving thousands of hospitality and catering businesses across the UK. With decades of experience and a commitment to outstanding service, Nella continues to grow its nationwide network by investing in the best people and delivering excellence at every stage.

At Nella, our drivers are the face of our company – trusted professionals who ensure our customers receive an exceptional service every day.

Job Description

As a Collection and Delivery Driver for Nella Cutlery, you’ll play a key role in ensuring our customers receive a reliable, friendly, and professional service. You’ll be responsible for the timely collection and delivery of goods while maintaining the highest standards of accuracy and customer care.

Your responsibilities will include:

• Collecting and delivering customer orders safely and efficiently.
• Checking for Cash on Delivery orders and ensuring all monies are collected.
• Verifying Charge Deliveries and obtaining all required customer signatures.
• Completing delivery paperwork accurately and submitting it in a timely, professional manner.
• Liaising with senior managers and depot teams to ensure smooth daily operations and report any delivery/customer service issues.
• Projecting a positive and professional company image at all times, both internally and externally.
• Conducting daily vehicle checks and maintaining a clean, roadworthy van.
• Adhering to all traffic laws, company procedures, and health & safety guidelines.
• Wearing company uniform at all times and personal protective equipment (PPE)

Bring Nella’s values to life through your actions — delivering every job with honesty, respect, passion, flexibility, care, and accountability

This role requires a strong commitment to service, attention to detail, and the ability to work independently in a fast-paced environment.

Qualifications / Requirements

To be considered for the role, you must have:

• A full UK driving licence.
• At least 24 months of regular driving experience.

We’re also looking for candidates who:

• Take pride in providing excellent customer service.
• Can work to deadlines and stay organised on busy routes.
• Are friendly, professional, and dependable.
• Have good communication and time management skills.
• Are comfortable handling paperwork and basic digital tools.
• Are adaptable and capable of working both independently and as part of a team.

Company Benefits Include:

We believe our people deserve more than just a salary. At Nella, we offer a comprehensive benefits package including:

• Weekly Performance Bonus (up to £100 per week)
• Uncapped Drop Rate Bonuses
• Company Pension Scheme
• Discounts with leading retailers, restaurants, gyms, and holiday providers
• Childcare Vouchers
• Employee Assistance Programme
• Additional Holiday for Length of Service
• Unlimited Commission Opportunities Company-wide
• Employee Referral Scheme
• Much More!

Please note this role is subject to a successful basic DBS check

Job Types: Full-time, Permanent

Pay: From £42,900.00 per year

Benefits:

• Company pension
• Referral programme
• Store discount

Experience:

• Multi-drop driving: 1 year (preferred)

Licence/Certification:

• Manual Driving Licence - More than 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person