Collection and Delivery Driver (3.5 Tonne Van Driver)

DPD Group UK; St. Austell; On-site; Full time

Job summary

Join a forward-thinking logistics company as a Collection and Delivery Driver, where you'll be the face of the organization, ensuring exceptional customer service. This role involves efficiently managing delivery routes, safely operating a 3.5 tonne van, and maintaining the highest standards of service. With a strong commitment to customer satisfaction, your contributions will play a crucial role in upholding the company's reputation for excellence. Enjoy a supportive work environment with competitive pay and a range of benefits, making this an ideal opportunity for those passionate about delivering quality service.

Benefits

Free onsite car parking

Health and wellbeing services

Health Kiosks

Discounted shopping

Qualifications

• Must hold a full UK driving licence with 12 months of driving experience.
• Ability to lift and carry parcels weighing up to 30kg.

Responsibilities

• Serve as the first point of contact for customers during parcel deliveries.
• Safely operate and maintain a 3.5 tonne van while adhering to traffic laws.
• Manage delivery routes effectively to ensure timely collections.

Skills

Customer Service

Time Management

Problem Solving

Physical Fitness

Multi-tasking

Tools

Handheld Devices

Job description

Company Description

• Contract: 6 Month Fixed Term Contract
• Working Hours Per Week:40 Hours Per Week
• Location: ConrwallDepot -Station Approach, Victoria, Roche, St Austell, PL26 8LG
• Hourly Rate: £12.21ph - Overtime paid an enhanced rate
• Shift Pattern: Monday - Friday
• Hours of Work:09:30 - 18:30

DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.

DPD is a Valuable 500 company and a Disability Confident Employer.

Job Description

As a Collection and Delivery Driver for DPD, you'll be the face of our company and play a crucial role in ensuring customer satisfaction. Your responsibilities will include:

• Serving as the first point of contact for our customers, providing exceptional service when collecting or delivering parcels
• Starting your shift at the depot, where you'll be responsible for efficiently loading parcels onto your 3.5 tonne van
• Following a daily delivery schedule and managing your route effectively to ensure timely collections and deliveries
• Safely operating and maintaining the 3.5 tonne van, adhering to all traffic laws and company policies
• Accurately scanning and recording parcel information using handheld devices
• Collecting signatures and other necessary proof of delivery from customers
• Promptly reporting any delivery issues, vehicle problems, or customer concerns to your supervisor
• Maintaining a clean and organised van, conducting daily vehicle checks, and reporting any maintenance needs
• Adapting to changing weather conditions and adjusting your delivery approach accordingly
• Collaborating with depot staff and other drivers to ensure smooth operations and efficient parcel sorting
• Wearing the provided uniform and personal protective equipment (PPE) at all times while on duty
• Demonstrating the core DPD DNA Values of: Honesty, Respect, Passion, Flexibility, Caring and Accountability

This role requires a strong commitment to customer service, attention to detail, and the ability to work independently in a fast-paced environment. Your dedication to timely and accurate deliveries will be crucial in maintaining DPD's reputation for excellence in the logistics industry.

Qualifications

What we're looking for:

To be considered for the role you must have:

Held a full UK driving licence and had regular driving experience for 12 months or more

We are also looking for you to demonstrate that you:

• Recognise the value of providing great customer service
• Can work to deadlines, are flexible and always go above and beyond
• Are friendly, approachable, positive, resourceful and professional
• Are able to multi-task and problem solve
• Have the ability to lift, load and carry parcels weighing up to 30kg
• Possess excellent time management and organisational skills
• Have a good level of physical fitness to meet the demands of the role
• Can work independently and as part of a team
• Have basic computer skills and the ability to use handheld devices
• Are comfortable working in various weather conditions
• Have a good knowledge of local roads and geography

The following would be advantageous, but not essential:

• Previous experience in a delivery or logistics role
• Knowledge of health and safety regulations in the transport industry

Additional Information

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary. These include;

• Free onsite car parking for all employees
• Unum Help@Hand - essential health and wellbeing services for you and eligible family members
• Health Kiosks visiting every location
• Vitality at Work
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.

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