Collection Agent

Made Employment Ltd; Manchester; Hybrid; GBP 23,000 - 30,000; Full time

Job summary

A leading debt recovery company in the UK is seeking dedicated individuals to manage calls related to overdue debts. Candidates should have call centre experience and strong communication skills. This full-time position offers a base salary of £23,810 plus performance bonuses, with potential earnings exceeding £30,000 annually. Hybrid working options are available based on performance.

Benefits

Company pension

Colleague discount scheme

Employee Assistance Programme

attractive bonuses and incentives

Death in service benefit

Free on-site parking

Qualifications

• Previous experience working in a call centre or credit control type role is important.
• Must be able to handle difficult conversations over the phone.
• Successful applicants will complete background checks.

Responsibilities

• Make and receive telephone calls to arrange payment of outstanding debts.
• Enter accurate records of conversations and payment agreements.
• Work towards personal and team targets in a contact centre environment.

Skills

Clear and confident communication skills

Problem solving abilities

Strong IT skills

Job description

Overview

As part of our ambitious growth plans, we are looking to strengthen our team based from offices just north of Sheffield City Centre.

We work with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts.

Responsibilities

• Working shifts between 8am to 8pm - Monday to Friday, your primary role will be making and receiving telephone calls with customers to arrange payment of outstanding debts.
• Position: You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts.
• Handling difficult conversations in a sensitive and professional manner with customers over the telephone.
• Entering accurate records of conversations and payment agreements into a customer database.
• Following processes and guidelines regarding debt collection.
• Working in an open plan, contact centre environment - achieving personal and team targets.
• Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around.

Requirements

• Previous experience working in a call centre or credit control type role is important.
• Clear and confident communications skills - both writing/data entry and over the telephone.
• Being comfortable working to targets - earning more money based on your achievements.
• Strong IT skills - we use different technologies and systems and need you to pick these up quickly.
• Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations.
• Problem solving abilities - able to ask the right questions to get the information you need.
• Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment.

Benefits

• Welcoming working environment
• Casual smart dress code
• Company pension
• Colleague discount scheme
• Christmas Savings Scheme
• Free on-site parking
• Employee Assistance Programme
• Attractive bonus, incentives and performance rewards
• Death in service benefit
• Hybrid working (subject to reaching required standards)

Salary wise, you can expect a basic salary from £23,810 per annum plus a monthly bonus based on your performance, giving you a realistic earning potential of £30,000+ per year (from April 1st 2025). This is a full-time permanent role working 37.5 hours. Our office is based in the S3 Post Code Area.

Hours and Location

Shifts between 8am to 8pm - Monday to Friday. Office location: just north of Sheffield City Centre.