Colleague Technology Support Lead

Overview

This is a fully on-site position based out of our Syston, Leicester office.

About Us

Home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home.

At Dunelm, that’s what we do.

We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And the caring and supportive culture we've created makes this a place you'll feel right at home too.

About The Area

As a Colleague Technology Support Lead, you will work for the Tech Support Principal to deliver stable, reliable, and robust IT services for Dunelm.

You will work in conjunction with two Tech Support Leads overseeing the day-to-day operation and delivery of a high-performing support function. In collaboration with our colleague technology team, you will manage end-user hardware and software resources within the organization while ensuring a robust and effective asset management strategy.

As an advocate for best practices, you will drive initiatives to elevate our support teams to industry-leading standards.

Your role will span across three support teams: The Service Desk, Tier 2 support (both hybrid), and the Tech Lounge, which is an on-site, face-to-face support function.

Tech Support is part of a broader team that includes:

• Automation and Development: This team focuses on improving our service through enhancements to “ServiceNow” and increasing efficiencies via automation using “UiPath”.
• Colleague Technology: A technical team managing and developing all end-user devices, operating systems, and applications.

Join our Tech Team to participate in impactful projects across our business and build a long-term career that challenges and excites.

Find your happy place.