Colleague Relations Senior Manager

Lloyds Banking Group; West of England; Hybrid; GBP 78,000 - 92,000; Full time

Benefits offered by this job

Flexible working options

Hybrid working

Disability support policy

Job summary

Lloyds Banking Group in the UK seeks a Senior Colleague Relations Manager to shape and deliver innovative colleague relations strategies. You’ll partner with unions, People Forums and senior stakeholders to support 33,000 colleagues.

You’ll provide expert advice on industrial and employee relations, lead complex change programmes, manage risk, and coach teams to implement compliant, inclusive solutions across the organisation.

Qualifications

• Strong knowledge of industrial relations law and employment law.
• Knowledge of ACAS Codes of Practice to shape propositions and direction.
• Confident in using data to shape recommendations.
• Proven experience with unions, People Forums and senior stakeholders.
• Experience in developing and monitoring policies and procedures.
• Understanding of risk management policies and implementation.

Responsibilities

• Shape colleague relations strategy and influence key policies.
• Lead partnerships with unions, People Forums and senior stakeholders.
• Guide complex change with expert industrial and employment relations advice.
• Use insight and data to drive informed decisions and outcomes.
• Champion continuous improvement and innovative ways of working.
• Deliver high-impact projects supporting colleagues and the business.
• Manage risk and navigate complex challenges with credibility.
• Coach and develop others across the organisation.

Skills

Industrial relations law

ACAS Codes of Practice

Data analysis

Stakeholder management

Union negotiations

People Forums

Policy development

Risk management

Job description

End Date

Wednesday 11 November 2026

Salary Range

£78,098 - £91,880

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

JOB TITLE: Colleague Relations Senior Manager
LOCATION(S): Leeds, Bristol and Edinburgh
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

Job Description

What you’ll be doing

At Lloyds Banking Group (LBG), we have a clear mission to Help Britain Prosper by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good. Our mission is everything. It’s what drives us, what makes us different and defines how we will grow. It’s how we’ll create a future where our planet is cared for, people feel safe and included and businesses and communities can thrive.

In LBG, we will lead in the bold decisions, we will make for the workplace we create, we will search for new ways to work with people, communities and businesses, to always evolve with their needs and lastly we will never stop innovating to make sustainable, ethical choices easy and rewarding.

We are reshaping financial services, so they’ll work for Britain, for generations to come.

We’re looking for an experienced Senior Colleague Relations Manager to join our high-profile team. In this role, you’ll shape and deliver innovative colleague and industrial relations strategies, helping to build trust, support complex change, and create an inclusive colleague experience. Working closely with senior stakeholders across the business, you’ll provide expert advice on industrial relations, employee relations and engagement, negotiate and consult with recognised unions and People Forums representing around 33,000 colleagues (Grade A-C), and help drive positive outcomes for both our people and the organisation.

Key Accountabilities

• Shape colleague relations strategy and influence key people policies.
• Lead trusted partnerships with unions, People Forums and senior stakeholders.
• Guide complex change with expert industrial and employment relations advice.
• Use insight and data to drive informed decisions and better outcomes.
• Champion continuous improvement and innovative ways of working.
• Deliver high-impact projects that support colleagues and the business.
• Manage risk and navigate complex challenges with confidence and credibility.
• Coach and develop others , building capability across the organisation.

What we’re looking for?

• Strong knowledge and experience of industrial relations law, employment law, best practice and knowledge of ACAS Codes of Practice to shape propositions, responses and direction.
• Keeps on top of changes in the external industrial relations and employment law practices, bringing insight and knowledge of practices to shape strategy and approach. Has a good external network.
• Confident in using and analysing data to shape recommendations and responses to different situations impacting on the business.
• Proven experience in delivering large and complex programmes of work, working with teams of subject matter experts from across the business.
• Experience in development of functional or operational policies, including creation of underlying procedures and monitoring implementation.
• Able to demonstrate an understanding of the development and implementation of risk management policies and procedures.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.