Colleague Centre Advisor

Kingdom Services Group Ltd; Newton le Willows; Hybrid; GBP 29,000; Full time

Job summary

Join Kingdom Services Group as a Colleague Centre Advisor, driving HR initiatives in a people-first environment. Utilize your HR expertise to support managers and foster a positive workplace culture while managing key HR processes. This hybrid role offers opportunities for professional growth and impactful contributions.

Benefits

Competitive salary

Advanced / early pay access

Weekly recognition and reward scheme

On-site parking

Free uniform and equipment

Death in Service insurance

Access to wellbeing support and discounts via colleague app

Community Social Value Days

Refer-a-friend scheme with bonus

Personal development opportunities through Kingdom Academy

Supportive, award-winning team culture

Qualifications

• At least 2 years’ experience in HR, People, or Office Management.
• Demonstrated ability to manage HR matters confidently.
• Working knowledge of up-to-date employment legislation.

Responsibilities

• Leading essential HR processes such as managing absences and grievances.
• Providing advice on flexible working and parental leave.
• Promoting employee relations and coaching leaders on HR best practices.

Skills

Communication

Interpersonal Skills

Organisational Skills

Self-motivated

Solutions-focused

Education

Level 5 CIPD or equivalent

Tools

Microsoft Office

Job description

Make a Meaningful Difference in a People-First Role

Are you an experienced HR professional ready for a new challenge where your impact truly matters? Kingdom Services Group is offering a fantastic opportunity for a Colleague Centre Advisor to join our dynamic team .

This role isn’t just about policies and processes — it’s about people. You’ll play a key part in fostering a positive, high-performing workplace by supporting managers and empowering colleagues across the business. If you’re looking to make a real difference while continuing to grow professionally, this could be the perfect fit.

Location: Head Office, Kingdom House, Newton-Le-Willows, WA12 0HF

Contract: Permanent

Salary: £29,000 per annum

Hours: Monday to Friday, 9:00am – 5:00pm (37.5 hours/week)

Hybrid working: Up to 2 days working from home per week (as agreed with your manager)

Make a Meaningful Difference in a People-First Role

Are you an experienced HR professional ready for a new challenge where your impact truly matters? Kingdom Services Group is offering a fantastic opportunity for a Colleague Centre Advisor to join our dynamic team .

This role isn’t just about policies and processes — it’s about people. You’ll play a key part in fostering a positive, high-performing workplace by supporting managers and empowering colleagues across the business. If you’re looking to make a real difference while continuing to grow professionally, this could be the perfect fit.

Benefits

We believe in rewarding talent and supporting our people. As part of the Kingdom team, you’ll have access to a wide range of benefits and opportunities:

• Competitive salary
• Advanced / early pay access
• Weekly recognition and reward scheme
• On-site parking
• Free uniform and equipment
• Death in Service insurance
• Free access to our colleague app – packed with wellbeing support, discounts & more
• Community Social Value Days
• Refer-a-friend scheme with bonus
• Access to personal development through Kingdom Academy
• Supportive, award-winning team culture
• Visit Vivup Benefits for a closer look at what's on offer
  
  

What We’re Looking For

Experience & Qualifications:

• At least 2 years’ experience in HR, People, or Office Management
• Minimum Level 5 CIPD or equivalent
• Demonstrated ability to manage HR matters confidently professionally
• Working knowledge of up to date employment legislation
  
  

What You'll Be Doing

As a Colleague Centre Advisor, you’ll act as a trusted point of contact for managers and teams, delivering expert HR advice and helping shape a strong, people-centred culture. This is a varied, hands-on role with real responsibility.

Your Key Responsibilities Will Include

• Leading essential HR processes, such as managing absences, disciplinary actions, grievances, and change requests
• Providing advice on topics like flexible working, maternity/paternity leave, promotions, resignations, and retirements
• Supporting change management initiatives, including restructures and redundancy processes
• Promoting employee relations and coaching leaders on HR best practices
• Recording and managing casework in accordance with company policies and compliance standards
• Collaborating closely with the wider Team and assisting the Head of Colleague Centre
  
  

Skills & Attributes

• Excellent communication and interpersonal skills
• Organised, methodical, and able to meet tight deadlines
• Strong Microsoft Office skills; HR systems knowledge is an advantage
• Self-motivated and collaborative, with a solutions-focused mindset
• Committed to confidentiality, diversity, and ethical practice
  
  

Ready to Get Started?

This is a fantastic opportunity to step into a valued HR advisory role in a fast-paced but supportive environment. Whether you’re looking to broaden your experience or return to HR in a meaningful way, we’d love to hear from you.

Apply now and bring your expertise to a team where people truly come first.