Colleague - Bournemouth

TN United Kingdom; Ferndown; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading retailer is seeking a Store Colleague to enhance customer experience and drive sales at their Ferndown location. The successful candidate will be involved in various store operations, from customer service to stock management, in a creative environment focused on crafting.

Benefits

25% Discount Card for Hobbycraft Stores

Generous holiday entitlement with annual increase

Creative working environment

Company pension contribution

Cycle to Work Scheme

Employee Support Programme

Colleague Social Events

Qualifications

• Passionate about providing exceptional customer service.
• Enthusiastic team member with a proactive attitude.
• Ability to learn and share expertise of products.

Responsibilities

• Deliver excellent customer service and exceed expectations.
• Operate the till accurately and handle transactions.
• Engage in stock replenishment and maintain store presentation.

Skills

Customer Service

Teamwork

Communication

Flexibility

Education

Retail Experience Preferred

Job description

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Monday - {Monday - Start Time} {Monday - End Time}

Saturday - {Saturday - Start Time} {Saturday - End Time}

Rate of pay - £12.21ph

About us

Working for us isn’t like working for any other retailer. We are a forward thinking, diverse team who are 100% committed to what we do. We are extremely proud of our reputation to exceed our customer’s expectations, first time, every time and we value our colleagues and the contributions they make to our business.

We look for positive people with the same passion for our products. Whether you are a Store Colleague or Territory Manager you will find plenty of opportunities to develop and take on new challenges every day!

We're looking for team players who are passionate about retail, ready to drive sales, and help make our stores a success!

About the role

As a Store Colleague, you’ll be at the heart of delivering an outstanding customer experience. Working closely with the store management team, you'll help drive sales and identify opportunities to exceed customer expectations, ensuring every interaction is positive and engaging.

• Delivering excellent customer service whilst exceeding our customers’ expectations
• Demonstrate your product knowledge to customers and be confident in approaching customers that may require assistance if you are on the shop floor
• Operating the till and accurately handling cash, credit/debit cards and gift cards transactions
• Carrying out stock replenishment, ensuring all areas of the store remain tidy
• Be involved with our visual merchandising to ensuring the store is well presented and inspiring to our customer

About you

• Retail experience preferred but not essential
• Must be passionate about customers and providing exceptional customer service
• An enthusiastic team member with a positive and proactive attitude
• An active interest in all things craft and a desire to inspire others
• Ability to learn and share expertise of products to fit customer’s needs
• Confident and clear communication skills
• Must be flexible in order to accommodate the business trading needs

Benefits at Hobbycraft

• 25% Discount Card for Hobbycraft Stores
• Generous holiday with an increase each holiday year
• A creative working environment
• Company pension contribution
• Cycle to Work Scheme
• Retail Trust - Employee Support Programme
• Colleague Social Events

Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date

We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us at and let us know what adjustments you may need.

At Hobbycraft we celebrate the joy of crafting, and we celebrate all our colleagues and customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.

Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.