COINS Support Analyst

JR United Kingdom; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a COINS Support Analyst to oversee the day-to-day support and maintenance of their COINS ERP system. This role involves providing expert guidance to internal users, managing user access, and ensuring compliance through audits. The ideal candidate will possess a strong technical background in COINS ERP, along with excellent interpersonal skills to interact confidently with various stakeholders. Join a dynamic team where your contributions will enhance operational efficiency and user satisfaction within a collaborative environment.

Qualifications

• Proven experience as a Support Analyst for COINS ERP.
• Strong understanding of COINS ERP modules and workflows.

Responsibilities

• Provide COINS support and guidance for internal users.
• Manage user lifecycle and ensure appropriate access controls.

Skills

COINS ERP

SQL

User Access Management

Incident Management

Interpersonal Skills

Business Process Understanding

ITIL Certification

Education

Recognised Accountancy Qualification

Tools

COINS Reporting Tools

BI Modules

Job description

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The COINS Support Analyst will be responsible for the day-to-day support, and maintenance of the COINS ERP system. This individual will provide COINS support, advice and guidance for internal users as well as supporting access controls, workflows, and executing the starter, mover, and leaver processes.

The ideal candidate will have a strong technical background, good knowledge of COINS ERP, and the ability to manage multiple tasks simultaneously.

Main Duties and Responsibilities for the COINS Support Analyst:

End User Support and Incident Management:

• Provide COINS support, advice and guidance for internal users, resolving issues within agreed SLAs
• Log support issues and liaise with 3rd party application vendors to ensure resolution of service incidents

User Access Management:

• Handle the user lifecycle (starters, movers, leavers), ensuring appropriate access is granted and revoked.
• Manage delegation of tasks, approvals, and authorisations within the system

System Maintenance:

• Maintain documentation for system configurations and customisations

Reporting and Auditing:

• Conduct periodic audits to ensure compliance with security policies and

Training & Support:

• Provide training to end-users on system functions, workflows, and new features
• Document business processes and develop internal guidance notes and knowledge base

Change Management:

• Participate in change management processes related to COINS, ensuring clear communication with stakeholders regarding system changes or downtime

Skills and Experience Required for the COINS Support Analyst:

• Proven experience as a Support Analyst for COINS ERP
• Strong understanding of COINS ERP modules
• Knowledge of SQL or other query languages for reporting and troubleshooting
• Proficient in managing user groups, roles, and permissions
• Experience of COINs ERP+ workflow administration
• Experience with (starter, mover, leaver) processes for user lifecycle management in COINs ERP+
• Excellent interpersonal skills and ability to interact confidently and professionally with teams and various stakeholders
• Excellent understanding of business process in a construction environment
• Holder of a recognised accountancy qualification
• Experience working with COINS reporting tools and BI modules.
• Experience working within a project delivery framework
• Certifications in ITIL or ERP system administration would be advantageous
• Prior experience in data migration or ERP integration projects