Coffee Trainer

TN United Kingdom; Coventry; On-site; GBP 26,000 - 31,000; Full time

Job summary

Join a dynamic team as a Coffee Ambassador, where your passion for coffee and customer service will shine. In this role, you will deliver engaging training sessions on coffee equipment, ensuring customers feel confident in maintaining their machines. With a strong emphasis on coffee quality and culture, you'll conduct excellence checks and assist at events, all while enjoying a supportive work environment. This position offers a competitive salary, a company car, and numerous benefits, making it an exciting opportunity for coffee enthusiasts looking to make a difference.

Benefits

Company Car

25 Days Holiday

Life Assurance

Employee Assistance Program

Other Company Benefits

Qualifications

• Passionate about coffee and customer service.
• Confident individual with training and technical skills.

Responsibilities

• Deliver training sessions on coffee equipment.
• Conduct Coffee Excellence Checks with customers.
• Assist at events and coffee tastings.

Skills

Customer Service

Coffee Knowledge

Training Skills

Technical Fault Repair

Communication Skills

Tools

Coffee Machines

Computer Software

Job description

Social network you want to login/join with:

• Act as “Company Coffee Ambassador” always ensuring the highest level of customer service is delivered.
• Deliver detailed training sessions following the Install of replacement and new Coffee equipment, ensuring the customer is left with the confidence to maintain their machine and produce great coffee.
• Demonstrate a high level of coffee product knowledge understanding different blends and Coffee profiles.
• Demonstrate confidence in how to use and maintain a broad range of coffee machines, with an ability to make any necessary alterations to improve Coffee quality and also identify and repair basic technical fault fixes to avoid unnecessary service calls.
• Complete “Coffee Excellence Checks” with our customers and highlight any areas requiring improvement.
• Assist at Events and Coffee Tastings with machine set up, training and support.
• Communicate with the planners to ensure all day-to-day tasks are completed, and jobs are closed, with any feedback highlighted for action to be taken.

The Person

• A confident individual with a passion for Training and customer service
• Passionate about coffee and coffee culture
• Excellent understanding of coffee quality and associated equipment
• Computer literate and a clean driving licence
• Self-motivated with a flexible approach to work, location, and hours.

Salary: £26,769.60 + Company Car + 25 days holiday + Life Assurance + EAP + other Company benefits.