Coffee Shop Supervisor

Honesty Group Ltd; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A reputable hospitality group is seeking a Coffee Shop Supervisor to lead a team in providing exceptional customer service at their bustling café. The role includes managing staff, overseeing daily operations, and ensuring the shop meets sales targets. Ideal candidates will have strong leadership skills and a passion for customer service, with opportunities for career growth within the organization.

Benefits

Secure employment contracts

Wages meeting National Living Wage

Full training and development opportunities

Free meal on duty

20% off all products

Discounted Cookery School Courses

Employee Wellness Programme

Qualifications

• Skilled in customer service and team management.
• Experience in achieving sales targets is preferred.
• Ability to oversee shop operations efficiently.

Responsibilities

• Lead and supervise Coffee Shop Assistants.
• Ensure excellent customer service and meet sales targets.
• Manage shop stock, including ordering and inventory checks.

Skills

Customer service skills

Team leadership

Stock management

Job description

Overview

We are looking for skilled and experienced Coffee Shop Supervisor with excellent customer service skills. Leading the team of Coffee Shop Assistants, you will be the person that sets the tone for the day, and ensures that your team are constantly delivering excellent customer service and hitting your sales targets.

Shifts and Hours

37.5 hours per week. Weekend availability required!

The Base – Venue Context

As a purpose-built visual arts and craft building, the venue comprises of an 110sqm gallery, artists’ studios and a workshop space for participatory classes, this is a busy and exciting place to work. The Base is also home to 8 visual artists and craft makers as well as Open Studios West Berkshire and North Hampshire, who present their annual INSIGHT exhibition at The Base every May.

Location

Address: Communications Road, Greenham Business Park, Greenham, Berkshire, RG19 6HN

By Car: there is a free car park on site for staff and visitors. The Base is under 10 minutes from the centre of Newbury and just 10 minutes from the Tothill junction of the A34 with easy access to the M3 and M4.

By Bus: for more information on the bus service from Newbury bus station to Greenham Business Park please visit: https://greenham-business-park.co.uk/wp-content/uploads/2021/04/103-times.pdf

General Purpose

Ensuring the delivery of excellent customer service in a cheerful and efficient manner to all our customers. Oversee the entire shop including the flow of customers/orders, staff activities and shop environment.

What We Offer

• Secure employment contracts
• Wages which keep up with the National Living Wage
• Full training and opportunity to develop within the business
• Free meal on duty
• 20% off all products
• Discounted Cookery School Courses
• Employee Wellness Programme for 2024, a plan with workshops, fun challenges and information/toolkits to support staff and help promote healthy living and wellness across the group

Future opportunities

There are many opportunities within Honesty Group, and we want to help you reach your dream role. Once you’re working for us, we will work with you to progress your career in hospitality in whichever way you want to. We are very proud that all of our current supervisors and managers once started with us as Coffee Shop Assistants.

Career Paths

Managers, Supervisors, Area Managers, Chefs, Administration, and many more!

Areas of Responsibility

• Supervisory duties: Be responsible for shop stock / products and ordering replacement stock
• Liaising with Managers, Area Manager and other staff
• Preparing Rotas for staff (being mindful of target hours)
• Responsible for meeting sales targets alongside the Manager
• Attend Supervisors Meetings
• Be responsible for the social media output of the coffee shop
• As a keyholder, open up coffee shop for service
• Take delivery of goods from the wholesale unit and display / put away. Report any shortages
• Stock rotation and check dates on products
• Display products and price
• Amend menu board with specials / remove any out of stock items
• Do fridge checks and temperature checks on delivery
• Check coffee shop is clean and tidy and ready for service
• Deliver excellent customer service whilst: answering telephone enquiries and taking orders over the telephone; waiting on tables; preparing food and drinks (check temps in line with company Food Safety guidelines); clearing tables and washing up; engaging with customers
• Finishing up by: Ensuring entire shop is clean and tidy, items are replenished for the next day; sweep / mop floors; clean toilets, mop floor (in relevant shops); tidy and clean outdoor areas; tidy stock room
• Check all equipment is cleaned and switched off
• Place orders with Head Office for stock items / products
• Log waste
• Cash up and place cash in safe place
• Lock up