Coffee Shop Manager - Beans & Bloom

Bailies Coffee Roasters; Cheam; On-site; GBP 30,000; Full time

Job summary

Join a vibrant coffee shop as a Coffee Shop Manager, leading a dedicated team and providing training opportunities for adults with learning disabilities. You will manage operations, enhance customer experiences, and foster an inclusive environment at Beans and Bloom.

Benefits

Supportive work environment

Opportunity to make a difference

Qualifications

• Proven experience in coffee shop management or a similar hospitality leadership role.
• Experience in managing budgets, stock control, and supplier relationships.

Responsibilities

• Leading and inspiring the Beans and Bloom team to deliver excellent customer service.
• Managing all aspects of coffee shop performance, including targets and sales.
• Developing and implementing a new brunch and lunch menu.

Skills

Leadership

Communication

Team Organisation

Problem Solving

Customer Service

Job description

Opportunity to Bloom! Coffee Shop Manager - Beans and Bloom

Do you have a passion for great coffee, a knack for leading teams, and a desire to make a real difference?

Nickel Support is seeking a dynamic and enthusiastic Coffee Shop Manager to lead our lovely Beans and Bloom Coffee Shop located within the Whitehall Museum in Cheam, London Borough of Sutton (SM3 8QD).

This isn’t just your average coffee shop role. At Beans and Bloom, you’ll be at the heart of our social enterprise, providing invaluable employability training opportunities for adults with learning disabilities and/or autism. You’ll lead a dedicated team, ensuring the smooth day-to-day running of the cafe while championing an inclusive and supportive environment for our trainees to learn and grow.

About Nickel Support:

Nickel Support empowers adults with learning disabilities and/or autism to live more fulfilled and purposeful lives through relationships, health, and employment opportunities. Our social enterprises, including Beans and Bloom, our shop ‘Interestingly Different’, and our jam and chutney making, provide real-world training and a platform for personal growth.

About Beans and Bloom:

Beans and Bloom is more than just a coffee shop; it’s a vibrant and welcoming space where delicious coffee meets meaningful impact. As the Manager, you’ll be instrumental in creating a positive experience for both our customers and our trainees.

What you’ll be doing:

• Leading and inspiring the Beans and Bloom team to deliver excellent customer service and support the trainee development programme.
• Playing a pivotal role in the Trainee Development Programme, supporting trainees’ individual needs and development while balancing coffee shop operations.
• Managing all aspects of coffee shop performance, including targets, sales, wastage, and reporting.
• Developing and implementing a new brunch and lunch menu, menu planning, costing and sourcing of products. Preparing the kitchen and staff in readiness to launch.
• Developing and implementing strategies to improve the quality of our offerings, increase footfall, and drive revenue in collaboration with the Business Development Manager.
• Creating efficient team rotas and managing team-related queries (work hours, leave, breaks, etc.).
• Organising and leading monthly team meetings.
• Managing supplier relationships, ensuring efficient procurement and cost-effectiveness.
• Maintaining accurate stock levels and conducting monthly stock takes.
• Ensuring clear and proactive communication with the wider Nickel Support team.
• Upholding Nickel Support’s values and fostering a positive and inclusive team culture.
• Maintaining a welcoming and pleasant cafe environment.
• Addressing customer feedback professionally and escalating issues when necessary.
• Ensuring compliance with all Health & Safety and food safety regulations, including delivering relevant training.

What you’ll bring:

• Proven experience in coffee shop management or a similar hospitality leadership role.
• Strong leadership and team organisation skills with the ability to motivate and develop a diverse team.
• Excellent communication and interpersonal skills with a warm and empathetic approach.
• A proactive and solution-oriented mindset with strong decision-making abilities.
• Experience in managing budgets, stock control, and supplier relationships.
• Experience in developing and costing a menu
• A good understanding of food safety and hygiene practices.
• A genuine passion for creating a positive customer experience.
• An understanding of and commitment to inclusive working practices (experience working with individuals with learning disabilities and/or autism is desirable but not essential – a willingness to learn and embrace our values is key).
• Energy, enthusiasm, and a strong work ethic.

What we offer:

• A rewarding opportunity to make a tangible difference in the lives of others.
• A supportive and collaborative work environment.
• The chance to lead a vibrant and growing social enterprise.
• Salary: £30,000 per annum
• Hours: 37.5 hours per week (09.00am - 17.30pm, Tuesday - Saturday)
• Based at the beautiful Whitehall Museum in Cheam.

Ready to bloom with us?

If you are passionate about coffee, people, and making a positive impact, we would love to hear from you! Please fill in our application form outlining your relevant experience and why you are the perfect fit for the Beans and Bloom Coffee Shop Manager - this can be found with the job description and personal specification on our website - https://www.nickel.org.uk/work-for-us

If you have any questions, please email our HR Manager - [e-mail]