Coffee Shop Assistant Manager

Garden Forum Limited; Christchurch; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the garden and landscaping sector seeks an enthusiastic Assistant Manager for their Coffee Shop. You will support the Coffee Shop Manager, leading operations, ensuring exceptional service, and training staff. This role is key to maintaining high standards and providing a fantastic customer experience.

Qualifications

• Strong catering background required.
• Ability to train and develop staff.

Responsibilities

• Supervise daily operations of the Coffee Shop.
• Train and mentor staff to ensure excellent service.
• Monitor inventory levels and handle customer inquiries.

Skills

Leadership

Customer Service

Organization

Job description

Stewarts is a family-owned business established in 1742 with a history that can be tracked back eight generations. We have three Garden Centres, a Nursery and a Landscaping division all based in Dorset and Hampshire.

Our aim is to help our community enjoy their garden, home and workplace.

Our coffee shop is a haven for garden enthusiasts and casual visitors alike, offering a relaxing atmosphere to enjoy exceptional coffee and homemade food. We are seeking an enthusiastic and motivated Assistant Manager to lead our team and ensure the highest standards of service and quality.

As Assistant Manager you will support our Coffee Shop Manager in daily operations and play a crucial role in the smooth operation of the Coffee Shop, leading in their absence. Your passion for excellence and strong communication and leadership skills will ensure that we continue to provide an excellent customer experience.

Responsibilities:

• Supervise and co-ordinate daily operations of the Coffee Shop.
• Train, mentor and develop staff to ensure excellent customer service and product knowledge.
• Maintain high standards of cleanliness, organisation and presentation.
• Handle customer enquiries and resolve issues promptly in a friendly and professional manner.
• Monitor inventory levels and place orders as necessary to ensure stock availability.
• Ensure compliance with health and safety regulations and company policies.
• Prepare and serve food and beverages, ensuring quality and consistency.
• Assist in scheduling rotas and managing employee performance.
• Contribute to the smooth running of events.
• Support with recruitment.
• Collaborate with the Coffee Shop Manager to develop and implement promotional strategies to increase sales and customer engagement.

Candidate Requirements:

• Supervise and co-ordinate daily operations of the Coffee Shop.
• Train, mentor and develop staff to ensure excellent customer service and product knowledge.
• Maintain high standards of cleanliness, organisation and presentation.
• Handle customer enquiries and resolve issues promptly in a friendly and professional manner.
• Monitor inventory levels and place orders as necessary to ensure stock availability.
• Ensure compliance with health and safety regulations and company policies.
• Prepare and serve food and beverages, ensuring quality and consistency.
• Assist in scheduling rotas and managing employee performance.
• Contribute to the smooth running of events.
• Support with recruitment.
• Collaborate with the Coffee Shop Manager to develop and implement promotional strategies to increase sales and customer engagement.

If you have a strong catering background and strong leadership skills, we would love to hear from you!

To apply, please send a copy of your CV and a covering letter highlighting your relevant experience and why you are interested in this role to:

HR Department, D Stewart & Son Ltd, 8 Christchurch Business Park, Radar Way, Christchurch BH23 4FL

Or e-mail: [e-mail]