CoE Adoption Lead

AXA Group; Tunbridge Wells; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

AXA seeks a Centre of Excellence Adoption Leader to drive Systems Thinking across the UK business, coordinating messages, initiatives and resources to foster a culture of continuous improvement and ownership.

The role requires partnering with leaders, facilitating workshops, and promoting behavioural change through structured programs and learning journeys.

Qualifications

• Experience in change management, organizational development, or learning & development.
• Experience applying Systems Thinking.
• Ability to curate content and manage knowledge resources.

Responsibilities

• Act as a visible champion for Systems Thinking across AXA’s UK organisation.
• Coordinate communications and campaigns to promote behavioural change.
• Curate a library of resources, case studies, and tools to support learning.
• Facilitate workshops and initiatives to embed Systems Thinking in daily work.

Skills

Change management

Organizational development

Learning & development

Systems thinking

Content curation

Stakeholder management

Facilitation

Communication

Coordination

Job description

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.

Job overview:

We’re looking for a passionate Centre of Excellence (CoE) Adoption Leader to help bring Systems Thinking to life across AXA’s UK organisation. You’ll be the champion, driving behavioural change and encouraging everyone to embrace these principles in their daily work. Your job is to coordinate messages, initiatives, and resources that support this shift. You’ll work closely with leaders and teams to build a culture of continuous improvement, learning, and ownership of Systems Thinking.

Key responsibilities:

• Act as a visible champion for Systems Thinking, supporting its value and practical application across all functions.
• Coordinate communication strategies and campaigns that promote behavioural change and sustained engagement.
• Curate and maintain a library of resources, case studies, and tools to support the organisation’s learning journey.
• Facilitate workshops, events, and initiatives to embed Systems Thinking principles into daily work practices.
• Collaborate with leaders and teams to identify barriers and develop tailored approaches to adoption.
• Support the development of new ways of working and foster a mindset of continuous improvement.
• Partner with the CoE and other units to ensure consistent messaging and alignment of efforts.
• Track progress, gather feedback, and refine initiatives to maximise impact and sustainability.

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) from December 2026. Away from home means attending the office, visiting clients or attending industry events.

Your skills & experience:

• Proven experience in change management, organisational development, or learning & development, ideally within a Systems Thinking context.
• Proven experience in applying Systems Thinking.
• Experience curating content and managing resources or knowledge repositories effectively.
• Familiarity with behavioural change theories and practices.
• Ability to build strong relationships with stakeholders at all levels and influence behaviours.
• Creative thinker with an open-minded approach to new ideas and ways of working.
• Strong communication skills, with the ability to facilitate engaging workshops and conversations.
• Organised andcomfortable working in a dynamic environment, adapting to changing priorities, with excellent coordination skills and attention to detail.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.

#LI-Hybrid, #Health