Coach (Installations)

Circet Group; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

Circet Group is seeking a Coach to support the Operations team in London. This role focuses on coaching technicians, ensuring quality service delivery, and providing technical advice. The ideal candidate will have a strong background in the Telecoms industry, excellent customer service skills, and the ability to effectively lead and train team members.

Qualifications

• Minimum two years' experience in Telecoms/Utilities industry at supervisor level.
• Ability to communicate fluently with customers.
• Strong technical and logical skills required.

Responsibilities

• Coach team to correct behaviors impacting performance.
• Investigate complaints and provide management with details.
• Assist managers with audits and team training.

Skills

Customer Service

Effective Leadership

Technical Interpretation

Problem Solving

Health & Safety Awareness

Education

GCSE grade or Scottish equivalent

Tools

Work Management Systems

Excel

Word

Job description

Circet's Home Division requires a Coach to join the installations division. You will join our high performing Operations team and report to the Regional Manager.
This role covers London Central and East.

Job Purpose:
Primarily undertaking the principle service delivery technician role, the Coach will also support the Team Managers in the coaching and development of their team. The Coach will offer technical advice whilst technicians are onsite and are responsible for ensuring organizationaltargets are being met.

Responsibilities:
• Coach the team to correct any behaviours impacting on performance. Review any issues with the technician, record the actions taken and if non- compliance persists liaise with regional and operations managers to instigate a PIP
• Investigate any complaints and provide details to management. Establish facts with the technician concerned and carry out coaching if required.
• Be responsible for carrying out any Assurance VIP visits or special requests from SMC.
• Support managers with line manager duties as requested, or to provide holiday/sickness cover including carrying out absence/ return to work/ duty of care interviews and documenting these before sending to HR and Operations Managers.
• Assist team managers with audits as requested, reporting back relevant feedback.
• Ensure all communications and briefings are read and understood by engineers.
• Pick up jobs as necessary to support the overall efficiency of the operation including engineer absence and Ad Hoc work.
• Work with the training department and Operations Managers to deliver training to the teams and upskill on new products, task types and clients.
• First point of contact and support for any New Starts on the team, providing a positive onboarding experience
• Responsible for audits such as Health & Safety, Van, Stock and Tools
• Aid Stores Department with Leavers audits and LTU, de-stocking of vans and stock for new starts.
Any other reasonable duties as required.

Requirements:

• GCSE grade or Scottish equivalent
• Ability to coach employees. Ability to communicate fluently with the customers and should possess good customer service skills
• Minimum two years' experience working within the Telecoms / Utilities industry preferably at a supervisor level
• Should possess ability to interpret technical issues through the non-technical description provided by their customers
• Good working Knowledge of work management systems and windows (Excel/Word)
• Good awareness of Health & Safety and Quality Assurance Procedures
• Recognise people’s right to privacy and dignity, treating every person with respect.
• Willingness to embrace integrated model and new ways of working
• Sound Telecommunication Knowledge
• Effective Leadership and communication skills.
• Self-motivated, able to motivate others effectively Professional & technical expertise enthusiastic, passionate, patient and should be a critical thinker.
• Should possess good logical skills and ability to prioritise tasks depending upon the emergency situation