Co-ordinator - Community Therapy Team

NHS; Brighton; On-site; GBP 27,000 - 31,000; Full time

Job summary

A major healthcare provider in Brighton is seeking a dedicated coordinator to manage referrals and support a multi-disciplinary team. This role involves liaising with various service providers, ensuring timely processing of referrals, and maintaining data systems. Candidates should have GCSEs and NVQ level 3, with strong IT and organizational skills. Flexible working options and opportunities for training are offered in a supportive environment.

Benefits

Flexible working options

Excellent training and development opportunities

Living Wage Employer

Qualifications

• GCSE passes at Grade C or above or equivalent experience.
• NVQ level 3 or equivalent (health and social care or business administration) or be willing to undertake.
• Willingness to undertake training to develop within the role.

Responsibilities

• Ensure prompt response to incoming referrals from various sources.
• Coordinate interventions by team members to prevent unnecessary hospital admission.
• Maintain information systems used by the team to collate performance data.

Skills

Confidentiality

Interpersonal skills

IT skills

Organizational skills

Statistical analysis

Education

GCSE Grade C or above or equivalent

NVQ level 3 or equivalent

IT/Administration Qualification

Tools

Microsoft Office

Job description

Job summary

To process referrals in a timely manner, highlight and resolve any issues or incomplete information with proactive liaison with the referral single point of contact or referrers.

To ensure systems are in place to ensure appropriate therapy reviews are undertaken by team members.

To act as coordinator to ensure actions and tasks by members of the multidisciplinary have been completed in a timely manner.

To support allocation of appointments for the team.

To follow up and liaise with equipment providers.

To signpost and refer on to other community services.

Support data collection to facilitate audit and service development under supervision.

Main duties of the job

The post holder will provide prompt, efficient co-ordination, support clinical co-ordinators with triaging and administration support to the service. They will also work within a multi-disciplinary and professional team to support implementation of short-term rehabilitation provision and track progress of interventions.

Liaise with equipment providers and follow up with equipment orders for the team.

About us

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?

• Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients' homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Accredited Living Wage Employer, we ensure fair pay for all our staff
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
• Level 3 Disability Confident Leader and Veteran Aware Trust

Our values

Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence -- guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.

Details

Date posted: 17 October 2025

Pay scheme: Agenda for change

Band: Band 4

Salary: £27,485 to £30,162 a year per annum/pro rata

Contract: Permanent

Working pattern: Full-time, Flexible working

Reference number: 150-MT1978-CC-C

Job locations

Brighton General Hospital, Elm Grove, Brighton, BN2 3EW

Job responsibilities

The post-holder will ensure a prompt response to incoming referrals from various sources including SystmOne, email, and telephone; by signposting and coordinating interventions by team members or ensure referrals are made promptly to other services to prevent unnecessary hospital admission. An important part of this role is to maintain the information systems used by the team in order to collate and coordinate performance data and produce reports as required for the team and relevant managers.

Person Specification

Qualifications

• GCSE passes at Grade C or above or equivalent experience
• NVQ level 3 or equivalent (health and social care or business administration) or be willing to undertake
• IT/Administration Qualification

Other Requirements

• Willingness to undertake training to develop within the role
• Flexible working

Experience

• Evidence of consistent pattern of learning from education, training and experience
• Desirable: Experience of working in a health or social care setting
• Desirable: Previous experience in an administrative role
• Desirable: Experience of working within multi-disciplinary teams
• Desirable: Experience of working with vulnerable people
• Desirable: Considerable experience working with the public

Skills

• Able to maintain confidentiality and deal with sensitive information
• Able to use recognised IT packages e.g. Microsoft Office including Excel
• Able to undertake statistical and data analysis
• Able to use strong interpersonal skills and appropriate empathetic and tactful manner
• Able to communicate effectively with customers, carers and health and care specialist services and colleagues
• Able to meet conflicting deadlines, prioritise effectively and manage own workload
• Able to use time effectively and prioritise work through good organisational skills
• Able to undertake duties with a degree of autonomy and accountability
• Able to work effectively as individual but also as part of larger team

Desirable

• Some knowledge of medical terminology
• Up to date knowledge of social care & health systems, processes and pathways
• Able to use IT systems and keyboard skills including accurate data recording skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Sussex Community NHS Foundation Trust

Address: Brighton General Hospital, Elm Grove, Brighton, BN2 3EW

Employer's website: https://www.sussexcommunity.nhs.uk/work-with-us/