Co-ordinator

NHS; Plymouth; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare organization in Plymouth is seeking a full-time B3 Co-ordinator to support its Community Crisis Response Team. You will manage communications, administrative tasks, and interact with various health professionals. The ideal candidate should have strong organizational skills, experience with vulnerable populations, and a Level III vocational qualification. This role offers the opportunity to work in a dynamic health environment and requires flexibility for weekend shifts.

Benefits

Flexible working arrangements

Ongoing training and CPD opportunities

Qualifications

• Experience of working with vulnerable people.
• Experience of team working.
• Experience of using IT systems.

Responsibilities

• Take telephone calls from health professionals and patients.
• Update dashboards and spreadsheets.
• Complete administrative tasks and referrals.

Skills

Good time management

Organisational skills

Ability to engage with varied personalities

Empathy

Ability to manage emotional situations

Education

Vocational Qualification Level III

Maths & English GCSE Grades 4 and above

IT qualification (e.g., ECDL)

Tools

Excel

Word

Eclipse

SystmOne

Job description

This is an administration role to support the whole team and is full-time, 37.5 hours per week.

The Community Crisis Response Team is looking for a B3 Co-ordinator to join our friendly, innovative team. We support people to stay at home during a time of acute physical illness and offer alternatives to hospital admission. We also work closely with our partner teams in Derriford Hospital to ensure people are not admitted unnecessarily.

We are looking for a flexible individual who meets the essential criteria in the job description.

The successful candidate will need to be highly organised and have the ability to work autonomously, whilst prioritising the workload effectively with competing demands.

You must meet all the essential criteria to apply and be shortlisted.

CCRT is a 7-day service, including Bank Holidays. Hours to be worked between 08:00 and 18:00, and some weekends on a rotation basis.

Please note that this role may not be eligible for sponsorship under the Skilled Worker route; please refer to the Direct Gov website for more information regarding eligibility.

Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.

All Livewell staff are expected to be able and willing to work across a 7-day service.

Main duties of the job

The aim of CCRT is to support clinicians in reviewing and triaging a high number of referrals in a timely manner. The successful candidate will need to be meticulous in their work and have a strong team ethos. The work requires high levels of concentration and the ability to work autonomously.

Based at Mount Gould Hospital, applicants will need a range of skills to support the delivery of person-centred care. As part of an integrated team, you will work with people with a variety of health and social needs in their own homes and care homes across Plymouth.

About us

Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.

As an organisation with a strong social conscience, we are guided by our values: kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability while empowering staff and those we serve.

We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centring our work on individual needs helps people lead healthy, independent lives.

We prioritise employees' development, offering protected CPD time, training pathways, leadership programmes, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programmes ensure a smooth transition into our organisation.

Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions, and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.

Job responsibilities

Key tasks and responsibilities of the post:

To take telephone calls on the enquiry line from GPs, SWAST, health professionals, University Hospital Plymouth, patients, relatives, and other external agencies.

To update dashboards, spreadsheets, and other data collection tools.

To send communications and share information out to the team or relevant recipients.

To complete administrative tasks such as creation of spreadsheets, minute taking, taking messages, and utilisation of IT programmes.

To complete and send referrals for planned resources as appropriate.

To ensure all resources are available for managers to triage and for responders to visit.

To provide good quality advice and information to both customers and professionals within own limitations, appropriately.

To complete administrative activities associated with implementing the customer plan; this will include documentation of all customer/service-related contacts.

To ensure all components of the customer plan are implemented as requested, i.e., monitor actions and ensure they have been completed and are delivering the required responses.

To raise any issues that affect the implementation of the plan to the original Responder or Team Leader.

To action any alternative options as discussed with the Responder or Team Leader.

Communication:

On a daily basis, communicate relevant information to a variety of services/agencies, which will include GPs, SWAST, specialist nurses, care agencies, customers, families/carers, voluntary agencies, and others.

Communication may take a variety of forms, i.e., telephone, email, face-to-face, to ensure that the appropriate medium is used and information is provided in a confidential manner, professionally, and appropriately.

To ensure all communication complies with organisational and national policies and procedures.

To remain flexible and responsive to urgent requests to ensure provision of an efficient and effective service.

Organisational:

To manage and prioritise workload while ensuring responses to deadlines are met in an environment where the workload is essentially unpredictable.

To ensure recording, completion, and maintenance of accurate and up-to-date documentation on required/appropriate systems, i.e., Eclipse, Care First 6, SystmOne, in accordance with national and organisational legislation, policies, and procedures.

To report any data/telephony/system faults and queries.

To take a flexible approach in supporting the work of the team/group.

To collect and enter statistical data relevant to the work in line with organisational and team policies and procedures.

To be aware of and implement the organisation's policies and procedures, including health and safety; the prompt recording of any accident, incident, or other untoward event involving self, customers, or other staff, taking reasonable care for personal health and safety, and adhering to organisational policies.

To keep updated on policy changes and developments within the organisation and implement relevant policies, protocols, and guidelines.

Person Specification

Experience

• Experience of working with vulnerable people.
• Experience of team working.
• Experience of using IT systems.
• Experience in the use of Excel and Word.
• Experience of community working.
• Experience of working in a health or social care setting.

Qualifications

• Vocational Qualification Level III or able to demonstrate the skills, knowledge, and ability to work to this level.
• Maths & English GCSE Grades 4 and above or equivalent.
• IT qualification, i.e., ECDL or equivalent.
• Vocational Qualification Level III in customer services/Health and Social Care or equivalent.
• Knowledge of Eclipse and SystmOne IT packages.

Knowledge

• Understanding of multidisciplinary team working.
• Literate and numerate.
• Evidence of continued personal development.
• Knowledge and ability to use a variety of IT systems/programmes, including Microsoft Outlook, Excel, and PowerPoint.
• Demonstrate an understanding of clinical governance.
• Knowledge of community resources.

Skills

• Ability to engage with people across a range of abilities/personalities. Good time management and organisational skills, including prioritisation of workload.
• Empathic and able to manage emotional situations.
• Ability to work flexibly to support the team and cope with change.
• Ability to deal sensitively with service users who may have high levels of anxiety or challenging behaviour in relation to their condition.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

We offer flexible working arrangements, including full-time, part-time, job share, and flexible working.