Co-ordination Team Leader

Bromford; Chipping Sodbury; On-site; GBP 40,000 - 55,000; Full time

Job summary

Bromford is seeking a motivated and skilled M&E Co-ordination Team Leader in Chipping Sodbury. In this pivotal role, you will lead a team to ensure efficient service delivery within mechanical and electrical operations, focusing on customer satisfaction and high performance. Join us and contribute to making homes safe and secure for our community.

Benefits

27 days annual leave plus bank holidays

£500 personal allowance for benefits

Performance Related Pay scheme

Retail discount schemes

Access to free virtual GPs and mental health support

Choice of two pension schemes with employer contribution

Qualifications

• Experience managing teams in a customer-focused environment.
• Knowledge of M&E operations and electronic scheduling systems.
• Calm under pressure with a proactive mindset.

Responsibilities

• Leading a team coordinating cyclical servicing across heating and electrical services.
• Monitoring daily operations to ensure targets are met.
• Handling complex maintenance issues through to resolution.

Skills

Customer service

Leadership

Communication

Organisational skills

Proactive mindset

Education

Minimum 3 GCSEs including Maths and English at grade C or above

Tools

MS Word

Excel

Job description

Bromford Chipping Sodbury, England, United Kingdom

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Bromford Chipping Sodbury, England, United Kingdom

4 days ago Be among the first 25 applicants

Join to apply for the Co-ordination Team Leader role at Bromford

Join our team as a skilled and experienced M&E Co-ordination Team Leader

Contract: Permanent

Hours: 40 hours per week – office based, 5 days a week

Are you a natural leader with a passion for delivering excellent customer service and managing high-performing teams? Do you have a strong background in mechanical and electrical operations? If so, we’d love to hear from you.

At Bromford, we believe everyone has the right to live in a home that’s safe, warm, and secure. As our new M&E Coordination Team Leader, you’ll play a key role in making that happen.

About the Role

Reporting to the M&E Coordination Team Manager, you’ll lead a team coordinating cyclical servicing, maintenance, repairs, and installations across heating, electrical, and facilities services. You’ll ensure efficient scheduling, manage performance, and drive customer satisfaction across every touchpoint.

️ What You’ll Be Doing

• Leading a team of coordinators in delivering an excellent and efficient M&E service.
• Working closely with customer delivery and programme managers to schedule and deliver works effectively.
• Monitoring daily operations to ensure targets are met and services are delivered within regulatory requirements.
• Handling complex maintenance issues and complaints through to resolution.
• Supporting team development, coaching, 1-2-1s, and recruitment.
• Assisting in the rollout of new technology and systems.
  
  
  

What We’re Looking For

• Experience managing teams in a customer-focused environment.
• Knowledge of M&E operations and electronic scheduling systems.
• Excellent communication skills (written and verbal), with attention to detail and strong organisational ability.
• Confident using MS Word and Excel, and skilled in analysing data.
• Calm under pressure, with a proactive and solutions-focused mindset.
• Minimum 3 GCSEs (or equivalent) including Maths and English at grade C or above.
• A willingness to work flexibly.
  
  
  

Due to the nature of the role, a Basic DBS check will be required.

If you’re ready to take the next step in your career and lead a team that makes a real difference to our customers every day, apply now and become part of something brilliant at Bromford

Benefits Of Belonging At Bromford

Joining Bromford isn't just about a job; it's about a community that values you. Here's a glimpse of the benefits you'll enjoy:

27 days annual leave, plus bank holidays and the option to buy or sell up to 5 days leave each year

£500 personal allowance to spend on your choice of benefits such as private medical cover, critical health insurance, dental treatment and gym membership

A Performance Related Pay scheme based on organisational and individual performance

️ Retail discount schemes to help you save on spendingsuch as food shops, clothing and technology

️ A wellbeing app that gives you access to free virtual GPs, 24/7 mental health support and rewards for healthy habits

A choice of two pension schemes, with employer contribution rates of up to 10% of salary

Swift action required! The closing date for applications is just around the corner on 21st June 2025. If you have any queries or need assistance, feel free to reach out to Natalie, our Resourcing and Talent Specialist, at [e-mail]

In the event of a high volume of applications, we reserve the right to close the vacancy early. Don't miss your chance to join us on this exciting journey! Apply promptly.

About Us

We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.

We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.

We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.

Diversity Statement

We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.

Great Place To Work Certified

Bromford have once again been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.

Benefits



Flexible benefits





Learning and development





Private medical cover





Work-life balance





Pay and financial wellbeing





Health and wellbeing



Documents

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

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  Information Technology

• Industries

  Non-profit Organizations

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