Co-Operator

Scream Truck; Stirling; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is seeking enthusiastic Co-Ops to join their team in delivering exceptional service. In this role, you will assist in navigating a large vehicle, prepare menu items, and serve as the first point of contact for customers. With shifts available part-time or full-time, you will enjoy a dynamic work environment where your communication skills and friendly demeanor will shine. This role offers an exciting opportunity to engage with customers directly and ensure their satisfaction while working in a fun, fast-paced setting. If you're ready to make a difference and bring joy to customers, this position is perfect for you.

Qualifications

• Must have a pristine driving record and ability to drive large vehicles.
• Experience in food service is preferred but not required.

Responsibilities

• Assist in navigating the truck and delivering items to customers.
• Manage customer-related issues and provide feedback for improvements.

Skills

Exceptional people skills

Communication skills

Ability to navigate using GPS

Friendly and outgoing personality

Strong work ethic

Education

Background in food service

Public speaking skills

Tools

GPS

Job description

1. Navigation—Co-Ops assist the Operator in efficiently navigating the truck to each stop including parking assistance in difficult areas.

2. Communication—Co-Ops are the first line of communication between the customer and the truck to relay arrival information or resolve any issues inhibiting delivery.

3. Item Preparation—Co-Ops assist the Operator in preparing menu items. The default Co-Op prep area is the “Nut-Free” side of the truck and Co-Op must take special care to prevent cross contamination. Co-Ops are expected to bring awareness of allergen-free items to customer upon delivery.

4. Delivery—Co-Ops are the first point of contact for delivery to customers (predetermined delivery specifications) to customers’ doors. (In the event of multiple items, Operators should provide delivery assistance)

5. Emergencies/Escalation—Onboard the truck, Co-Ops manage/report any real-time customer-related issues that may impair a positive customer experience to Mission Control for further assistance/direction.

6. Deliver regular feedback

• Ideas, suggestions, improvements
• Questions & concerns

JOB REQUIREMENTS

• Pristine driving record and ability to safely drive a very large vehicle (think UPS truck, training will be provided)
• Ability to efficiently navigate local neighborhoods using a map and GPS
• Exceptional people and communication skills
• Upbeat, friendly and outgoing personality, eager to serve customers happily
• Strong work ethic with a "do whatever it takes” attitude
• A background in food service is preferred
• Skilled in public speaking is preferred
• Truck driving experience is a plus

COMMITMENT

• Part time or Full time (depending on availability)
• Shifts run 2:00PM - 9:30PM (weekdays) and 1:00PM - 9:30PM (weekends) - depends on seasonality
• Days of the week vary depending on seasonality

Pay: $18 per hour