Co-Brand Team Leader

Chilly's; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Chilly's is seeking a Sales Team Leader to guide a passionate group in driving sales and fostering customer relationships. The position involves coaching a sales team, optimizing order processes, and collaborating closely with management to achieve outstanding performance outcomes. Join a mission-driven company dedicated to sustainability while developing your career in a dynamic, fast-paced environment.

Qualifications

• Proven experience in leading and motivating a sales team.
• Strong sales and customer service skills.
• Proficiency in CRM systems (HubSpot preferred) and Microsoft Office.

Responsibilities

• Lead and motivate a team of customer-focused sales agents.
• Generate new business opportunities and expand existing accounts.
• Manage the entire order lifecycle ensuring a seamless customer experience.

Skills

Leadership

Sales Experience

Customer Service

Communication

Negotiation

Analytical Skills

Problem-Solving

Education

Degree preferred

Tools

CRM systems

Microsoft Excel

Job description

Job Description

We're not just making bottles; we're changing the world. Chilly's is on a mission to accelerate the adoption of reusable products. Reporting into the Customer Experience Manager, you'll lead, coach, drive and inspire a small team of customer-focused sales agents, managing high-value orders for some of the world's biggest brands (and exciting startups, too!). Our Co-Brand business is exploding, and we need a detail-oriented, strategic, and people-focused leader to drive conversions, streamline processes, and deliver exceptional client experiences. Leading an ambitious team dedicated to building strong client relationships and driving sustainable growth.

What You'll Be Working On

1. Team Leadership & Development:
   • Lead and motivate a team of 3 customer-focused sales agents, fostering a collaborative and high-performance environment.
   • Manage the team's workload, ensuring that all enquiries (email and phone) are answered within agreed SLAs.
   • Identify ongoing training and development gaps to enhance team skills and product knowledge.
   • Conduct regular quality assurance checks and provide constructive feedback.
   • Provide support to the Customer Experience Manager, assisting with the delivery of accurate performance appraisals and ensuring the department stays on track with the set goals.
2. Drive Business Growth:
   • Actively generate new business opportunities by building strong client relationships.
   • Cultivate and expand existing accounts to ensure repeat business and long-term partnerships.
   • Collaborate with the Customer Experience Manager and Sales Managers to develop and implement sales strategies to achieve team targets.
3. Manage the Sales Cycle:
   • Oversee the entire order lifecycle, from initial enquiry (via email and phone) through to successful delivery and confirmed payment, ensuring a seamless customer experience.
   • Ensure efficient management of leads and enquiries, exceeding targets for response times and conversion rates.
   • Ensure that the team is handling all customer queries in a timely and professional manner.
4. Streamline Operations:
   • Seamlessly manage multiple order processing systems to ensure accuracy and efficiency.
   • Collaborate with internal teams (e.g., print, engraving) and external logistics partners to guarantee timely and high-quality order fulfilment.
   • Identify and implement process improvements to enhance team efficiency and customer experience.
5. Administrative Excellence & Reporting:
   • Oversee the processing of invoices, raising purchase orders, and managing other essential administrative tasks.
   • Collaborate with internal teams to actively maintain and provide essential content, ensuring our Co-Brand website remains up-to-date, sharp, and accurate.
   • Track and analyse team performance, measure key metrics and ROI, and provide regular reports to management.
6. Relationship Management:
   • Build and maintain strong relationships with co-branding partners, acting as an escalation point when needed.
   • Foster open communication and collaboration, ensuring smooth project execution.
   • Address and resolve any issues or concerns that may arise during the partnership.

Job Requirements

What you'll bring:

• Must Haves:
• Proven experience in leading and motivating a sales team.
• Strong sales and customer service experience, with a track record of exceeding targets.
• Excellent communication and interpersonal skills, with the ability to build rapport and deliver exceptional customer service in person, remotely or via digital means
• Strong negotiation and problem-solving skills.
• Meticulous and organised, with the ability to manage multiple priorities and deadlines.
• Analytical and data-driven, with the ability to track and analyse sales performance.
• Proficiency in CRM systems (HubSpot preferred) and order management systems.
• Strong proficiency in Excel and other Microsoft Office programs.
• Experience managing customer service via phone, email, virtual meetings, networking and conferences.
• A growth mindset, with a desire to learn and develop within a fast-paced environment.
• A degree would be preferred, although relative experience is equally valued.
• Personal Attributes:
• Proactive and results-oriented.
• Creative and innovative thinker.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Adaptable and able to thrive in a fast-paced environment.
• A passion for sustainability and the Chilly's brand.

Job Benefits

At Chilly’s, we’re united by a set of values that guide our unique way of working. They are:

• Lead the Change
• To lead the change, we must never settle. From the minuscule to the magnificent, everything we do must actively move us forward. It means being brave enough to disrupt and - as leaders of change - driven to set new and high standards
• Less but Better
• We'd rather do fewer things exceptionally well than many things well. So we focus on what we believe in, and we are bold enough to say no to the things we don't.
• Ambitiously Collaborate
• We care as much about each other's contribution as we do our own, and we all actively contribute to our inclusive culture. So we support one another to grow, and we turn to one another to learn.
• Find a way
• We work with conviction and with pace. Each of us takes ownership of our part to collectively drive momentum - bringing creativity and science together to always find a way.
• Consumer Obsessed
• The Chilly's consumer is the hero in our mission - we don't tell them how to think or feel; we are here to serve. Every role in Chilly's ultimately exists to understand and deliver for our consumer. We celebrate our audience and our community.