CNA Rockstars Wanted – Step Up as a Care Coordinator

Assured Quality Homecare, LLC [ASQ]; Norwich; On-site; GBP 35,000 - 50,000; Full time

Job summary

Assured Quality Homecare, a leading home care agency in Norwich, seeks a Care Coordinator to support case management and deliver personalized client care. The ideal candidate will be a compassionate, certified CNA with strong interpersonal skills and a dedication to quality caregiving. You will play a key role in coordinating client care, training caregivers, and ensuring safety through evaluations and ongoing support, fostering a positive community environment.

Benefits

Family Owned Business

Annual Raises

Referral Bonus

401(k)

401(k) matching

Company parties

Competitive salary

Flexible schedule

Opportunity for advancement

Signing bonus

Training & development

Qualifications

• Active Certified Nurse’s Assistant Certification required.
• 5+ years of caregiver experience necessary.
• Must have a valid driver's license and reliable transport.

Responsibilities

• Conduct home safety evaluations and introduce caregivers to clients.
• Make weekly home visits and provide ongoing feedback to caregivers.

Skills

Interpersonal skills

Communication

Problem solving

Attention to detail

Education

Certified Nurse’s Assistant Certification

Tools

Microsoft Office Suite

Job description

Benefits:

• Family Owned Business
• Annual Raises
• Referral Bonus
• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Signing bonus
• Training & development

Are you a cheerful and skilled CNA who enjoys building relationships and providing support to older adults and peers alike?

We are a premier private duty Home Care Agency based in Norwich, CT, serving New London County. Our mission is to equip and empower our caregivers with the tools and resources needed to provide our clients with an extraordinary care experience. As part of our Gold Standard Caregiving Team, you will be a valued member of our compassionate community, surrounded by those who share your commitment to providing outstanding care.

As a Care Coordinator, you will play a vital role in supporting our Case Management team and ensuring each client receives exceptional, personalized care. You’ll help set up new cases, conduct in-home visits, and coach our caregivers — all while representing the heart and mission of Assured Quality Homecare.

As a premier private-duty Home Care Agency based in Norwich, CT, we’re expanding our award-winning care throughout Rhode Island. With our new office in Warwick, we’re excited to support more communities and deliver the high-quality care we’re known for.

Our mission is to equip and empower our caregivers with the tools and resources needed to create extraordinary care experiences. As part of our Gold Standard Team, you will be a valued member of a compassionate community, surrounded by others committed to providing outstanding care.

Care Coordinators will be expected to understand the healthcare professionals you will interact with while assisting in coordinating your client’s care. You will work under the supervision of the Case Manager.

As A Care Coordinator, You Will Be:

• Client Start-Up Support
  • Conduct home safety evaluations
  • Introduce caregivers and review care plans with clients
  • Ensure all client/caregiver needs and materials are in place
  • Introduce our agency to physicians when necessary
    
    
• Ongoing Field Support
  • Make weekly home visits to evaluate care and safety
  • Update in-home materials and deliver needed supplies
  • Coach caregivers and provide feedback
  • Communicate regularly with client families and document all visits
    
    

Requirements Experience/Training:

• Speaks, reads, and writes English fluently and follows direction.
• Establishes and maintains caring relationships with care recipients and their families even in difficult circumstances.
• Establishes professional relationships with staff in medical and nursing facilities when applicable.
• Maintains effective communication with Supervisor and other caregivers through the regular use of a personal cell phone, email, and face to face interactions.
• Is considerate of care recipients and hold their information as confidential.
• Follows HIPAA and OSHA regulations as prescribed by ASQ.
• Demonstrates excellent interpersonal skills with tact and diplomacy.
• Handles multiple initiatives concurrently.
• Prioritizes job tasks based on business needs
• Problem solver with a strong attention to detail.
• Resolves conflict in a direct, positive manner
• Fosters positive dialogue and feelings toward the company, coworkers, and the tasks being managed.
• Is a role model for excellence in the workplace.
• Demonstrates professionalism in the workplace through poise, attitude, appearance, and communication methods.
• Utilizes company electronic computer software programs effectively. Has a working knowledge of Microsoft Windows, Microsoft Word, Excel, and PowerPoint.

QUALIFICATIONS

• Must have an Active Certified Nurse’s Assistant Certification with CT
• Must have a valid drivers license, reliable transportation, and liability insurance
• Must have 5+ years experience as a caregiver
• Compassionate, Honest, Dedicated, and Reliable