CMS - Governance Manager

Boots; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading pharmacy and health retailer is seeking a CMS - Governance Manager for their Nottingham Support Office. In this 12-month fixed-term role, you will lead a team responsible for content management systems, driving digital transformation and ensuring a best-in-class experience for colleagues and customers. Strong leadership, CMS expertise, and strategic problem-solving skills are essential for success in this position.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to 24/7 counselling and support

Qualifications

• Strong interpersonal skills to build rapport across teams.
• Experience leading teams and managing expectations.
• In-depth knowledge of content management systems.
• Ability to balance user needs with product roadmap.
• Proactive and outcome-focused approach.
• Ownership of area while collaborating with teams.

Responsibilities

• Develop a team of content management experts.
• Act as first point of contact for application issues.
• Lead projects for digital transformation.
• Oversee data governance and access framework.
• Promote continuous improvement in team processes.
• Collaborate on content strategy with various stakeholders.

Skills

Interpersonal skills

Leadership experience

Content management systems expertise

Strategic problem-solving

Outcome-focused mindset

Team collaboration

Job description

Job Description

Role - CMS - Governance Manager

Contract: 12 Month Fixed Term Contract

Shift pattern: Full Time

Hours - 37.50

Location - Nottingham Support Office

Closing date: 21st July 2025

Recruitment Partner - Matthew Nelligan

About the role

The Digital Services Team are responsible for leading a wide range of operational and business processes across our UK and ROI digital platforms, ensuring that they operate effectively, deliver value and always enhance the colleague & customer experience.We have a new role available for a fixed term to lead our Content Systems Support Team within the Digital Services Business Team. You will shape how the team conduct daily operations and support the expectations below while leading on the CMS & content governance elements of our digital transformation for our operations team.

Key responsibilities

• Team development and leadership: Develop a small team of subject matter experts who act as the go-to contacts for all our content management systems - both legacy and new. This team provides expert guidance, troubleshooting and training for colleagues, helping ensure consistent and effective use of our digital tools.
• First-Line System Support: Act as the first point of contact for application issues, diagnosing process or system-related challenges and identifying potential technical incidents. Escalate and collaborate with the Digital Implementation team on more complex issues as needed.
• CMS Lead for Digital Transformation: Take a leading role in our Digital Transformation project as we evolve our systems and ways of working. You'll partner with colleagues across Product, Design, Transformation, and IT teams to shape and implement new content management tools and operating platforms. This will be a major focus area and includes attending project and governance meetings, co-developing & delivering training content, and advising on decisions that impact content workflows.
• Data Governance & Access Management: Design and oversee a data governance and access framework for the Digital Services team. Collaborate with data stewards and owners to ensure the framework is well-structured, effectively maintained, and regularly reviewed.
• Continuous Improvement: Actively promote a culture of continuous improvement in our team, through great coaching conversations & via the systems and processes. Identify opportunities to develop others and through the tools - streamline how we work, aligned with the our ambitions and wider digital strategy.
• Shape the Content Strategy: In collaboration with stakeholders across Product, Marketing, Operations, Design, and Transformation, define the current and future content strategy - including how we store, display, and manage content with all the available tools. Develop a clear implementation plan and roadmap focused on delivering a best-in-class colleague and customer experience, always looking for ways to add value.

What you'll need to have

• A Relationship Builder: Strong interpersonal skills are essential. You'll need to quickly build rapport across a wide variety of teams and roles, understanding their needs and acting as a trusted partner, allowing for times to hold tension and challenge constructively and celebrate shared successes.
• An Experienced Leader: You've led teams before and are confident managing expectations across multiple partners, functions, and levels of seniority.
• A CMS Expert: You have in-depth experience working with content management systems - understanding their design, strengths, and limitations. You've solved complex problems to improve how content tools are used by colleagues and customers.
• A Strategic Problem Solver: You listen actively, build a strong understanding of how teams use digital tools, and identify future opportunities. You're able to balance the needs of users with the broader product roadmap to co-develop an effective long-term content strategy.
• A Confident Deliverer: You're outcome-focused, intuitive, and proactive. You seek out the right information, ask the right questions, and escalate where needed to overcome roadblocks and deliver real results.
• A Team Player with Leadership Mindset: You take ownership of your area while also contributing to the broader Digital Services and Operations leadership teams - collaborating, sharing insights, and supporting team success.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

If you are successfu in being selected one of out talent Partners will be in touch with further details.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Keywords

Shape the Content Strategy:
Team development and leadership
Opeystem Support & Triage
rational Excellence:
Program Content System expert
CMS Lead for Digital Transformation
Data Governance & Access Management: