CMDB Specialist & Analyst

Systal Technology Solutions; Glasgow; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading technology services company is seeking a Configuration Analyst to enhance their CMDB Function. The role involves managing IT assets, ensuring data integrity, and supporting IT Service Management. Join a team that values training and development in a positive work environment.

Benefits

Competitive salary and benefits package

Unrivalled training and development

Fantastic working environment

Qualifications

• Hands-on experience with leading CMDB platforms.
• Strong knowledge of ITIL framework, particularly Configuration Management.
• Experience in data modelling and data integrity.

Responsibilities

• Gathering and populating CMDB information for IT assets.
• Creating and maintaining service maps for Configuration Items.
• Monitoring the lifecycle of IT assets from acquisition to disposal.

Skills

Analytical Skills

Problem Solving

Attention to Detail

Tools

ServiceNow

BMC Remedy

Job description

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

We are Systal: a global managed network, cloud and security transformation specialist.

We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure.

Role Overview

Systal is seeking assistance to further enhance the CMDB Function within their Service Delivery & Operations function. Our Service Delivery & Operations function operates in accordance with ITIL best practice and Group Global standards for Service Desk operation, Request Management, Change Management, Incident Management, Configuration Management, Problem management, Disaster Recovery, Site Management and Reporting.

What will you be doing?

• CMDB information gathering – review current data, identify gaps and populate missing information for Infrastructure & Networking assets.
• CMDB Service Modelling – Creating, developing and maintaining service maps that accurately represent the relationships between CIs and the services they support. Continuous improvement will also be required to document the existing process and identify improvements.
• Asset Management – Maintaining an accurate inventory of all IT Assets. Establish process documentation with defines the audit process to verify data accuracy. Working with disparate teams to ensure compliance with existing IT Controls & Policies.
• Configuration Management –Defining the process for regularly auditing and maintaining the CMDB in its entirety. Support IT Service Management by providing accurate configuration data, which will supplement improvement actions.
• Lifecycle Management – Monitoring the lifecycle of IT Assets from acquisition to disposal. Maintenance and recording of lifecycle events & vulnerability management activities will also be required.
• KPI Reporting – define KPI reporting for CMDB Data, including but not limited to reporting on the accuracy of CMDB datal, compliance with asset management.

Who we are looking for?

• Hands-on experience with leading Configuration Management Database (CMDB) platforms such as ServiceNow, BMC Remedy, or similar.
• Strong knowledge of ITIL framework, particularly Configuration Management and Service Asset & Configuration Management (SACM).
• Experience in data modelling, data integrity, and reconciliation processes.
• Strong analytical and problem-solving skills.
• Attention to detail and a methodical approach to data management.

Why come and work with us at Systal?

Competitive salary and benefits package.

Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training.

Fantastic working environment – our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually.

Systal’s core is its people. Our culture and success is founded upon having the best performing people in a high performing culture to deliver the best-in-class customer experience. Our mission is to be the world’s most trusted technology services partner – inspiring, empowering and enabling the innovation and transformation of today and tomorrow. And we want you to join us!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Systal Technology Solutions by 2x

Sign in to set job alerts for “Configuration Analyst” roles.

Glasgow, Scotland, United Kingdom 2 weeks ago

Glasgow, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 2 weeks ago

Glasgow, Scotland, United Kingdom 2 weeks ago

Glasgow, Scotland, United Kingdom 3 weeks ago

Glasgow, Scotland, United Kingdom 6 days ago

Glasgow, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 2 days ago

Glasgow, Scotland, United Kingdom 1 month ago

Glasgow, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 6 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.