CMDB (Configuration Management Database) Expert

fortice; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global consultancy seeks a CMDB Expert for an essential project in Wokingham. The role involves managing operational CMDB tasks, improving processes, and collaborating with various teams. The expert will ensure data integrity and contribute to the platform's growth by staying updated with ServiceNow advancements.

Qualifications

• Expertise in managing and maintaining CMDB.
• Experience with ServiceNow functionalities.
• Strong understanding of service delivery processes.

Responsibilities

• Manage operational tasks to maintain accurate CMDB.
• Define and improve CMDB processes for data integrity.
• Collaborate with various teams to maintain CMDB structure.

Skills

CMDB management

Service Mapping

Data Integrity

Stakeholder Collaboration

Tools

ServiceNow

Job description

CMDB (Configuration Management Database) Expert

Location: Wokingham

Duration: 31/10/2025

MUST BE PAYE THROUGH UMBRELLA

We are heading up a recruitment drive for a global consultancy that require a CMDB (Configuration Management Database) Expert to join them on a major project that's based in Wokingham.

- Manage operational tasks using discovery capabilities to populate, monitor and maintain CMDB CIs, ensuring that CMDB is current, accurate, and stable.

- Define, document, implement, and improve processes for the CMDB to ensure overall data integrity and alignment to best practice.

- Promotes awareness and acceptance of the CMDB, supporting maturity and growth for the utilisation of the CMDB across the business.

- Act as subject matter expert for CMDB, CSDM, discovery, service mapping and related processes.

- Collaborate with Service Design & Transition, Service Configuration, Architecture, Change Management, Service Delivery and Technical Teams amongst other stakeholders and processes to ensure accurate CMDB structure and maintenance aligning to their strategic planning and process definitions or requirements.

- Responsible for monitoring and maintaining or data integrations related to Discovery or 3rd party solutions to enrich CIs in the CMDB.

- Stay updated with ServiceNow releases and features to ensure the continued growth of the platform and processes it enables.

- Assist ServiceNow Administrator(s) with day-to-day activities as priorities require.