CMDB (Asset & Licence) Analyst

Sodexo Ltd; Manchester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading service organization seeks a skilled Configuration Management Database (CMDB) Analyst to manage the integrity of data within the CMDB. The role involves overseeing hardware and software asset lifecycles, ensuring compliance with audit standards, and enhancing reporting through data analysis tools such as ServiceNow. The ideal candidate will have a degree in IT and 5+ years of experience, including knowledge of ITSM tools. A competitive starting salary of £38,000 is offered along with various employee benefits.

Benefits

Retirement plan

Discounts to over 1,900 brands

Gym discount

24/7 employee assistance programme

Qualifications

• Experience analyzing, reconciling, and transforming large data sets.
• 5+ years of business analysis experience, ideally on CMDB projects.
• Prior working knowledge of ITSM tooling, preferably Ivanti.

Responsibilities

• Administer and maintain CMDBs and the Configuration Management System.
• Monitor physical inventory across service providers in collaboration with IT.
• Lead internal and external software audits, maintaining licensing records.

Skills

Data analysis

Configuration management

IT service management

Education

Bachelor's degree in Information Technology or equivalent

Tools

ServiceNow

Coupa

SAP

Job description

Overview

We are seeking a skilled and detail-oriented individual to join our team as a Configuration Management Database (CMDB) Analyst.

This role will be responsible for administering and executing the Configuration Management process, ensuring the integrity of data within the CMDB and contributing systems. As the subject matter expert in Configuration Management, you will support the process owner and IT Service Management team, strategically managing both physical and logical IT assets to ensure compliance with audit, security, and operational standards. The role involves planning and monitoring hardware assets across the organisation in line with internal governance and regulatory requirements, maintaining Configuration Items (CIs), and ensuring continuous health of the CMDB. A strong understanding of application functionality, maintenance, and infrastructure dependencies is key to maintaining accuracy.

You will lead the design and definition of software lifecycle policies and implement compliance frameworks across onboarding, usage, renewals, and decommissioning. Additionally, you\'ll manage the full software asset lifecycle—from procurement to retirement—while maintaining an accurate inventory using tools such as ServiceNow, and integrating data with systems like Coupa and SAP. Monitoring software usage for licensing compliance and building a comprehensive entitlement repository are also core to this role.

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

For more information on Sodexo Careers please visit Sodexo Careers

Main Responsibilities

• Own the administration and maintenance of CMDBs and the Configuration Management System (CMS), ensuring accuracy, integrity, and availability of configuration data.
• Support the design, implementation, and automation of CMDB configurations across IT infrastructure and technologies.
• Serve as the technical liaison between IT and security support teams, providing management information and assisting with CMDB usage.
• Coordinate with ITAM and operational teams to manage automated discovery processes using third-party tools across technology towers.
• Define and maintain asset field definitions, data attributes, and class types to support a consistent CMDB taxonomy.
• Monitor physical inventory across service providers in collaboration with core IT teams.
• Develop and deliver inventory analysis, metrics, and dashboards to drive strategic insights and decision-making.
• Enhance reporting and technology management information in partnership with the ITAM team, supporting audits, certifications, and governance activities.
• Ensure software asset management practices align with internal governance frameworks and external regulatory requirements (e.g., SOX, GDPR, PRA/FCA).
• Lead internal and external software audits, maintaining complete and accurate records of licensing and usage.
• Monitor compliance obligations across vendors (e.g., Microsoft, Oracle, Adobe), ensuring ongoing alignment with contractual entitlements.
• Maintain a centralised software inventory using SAM tools (e.g., ServiceNow), integrated with financial and procurement systems (e.g., Coupa, SAP).

Please see attached job description for further information regarding the role requirements

The Ideal Candidate

• Bachelor\'s degree in Information Technology, Business Administration or equivalent; or equivalent work experience required
• Experience of analysing, reconciling, and transforming large data sets using different analytical methods.
• 5+ years of business analysis experience, ideally working on CMDB projects.
• Prior working knowledge of ITSM tooling – preferably Ivanti
• Working knowledge of system development life cycle concepts

Package Description

Starting salary of £38,000 with potential for increase based on experience.

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We\'re all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.