Cluster Sales Executive

21c Museum Hotels; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic team as a Cluster Sales Executive and play a vital role in driving revenue through MICE and corporate sales. This exciting position involves identifying new business opportunities, building strong client relationships, and achieving sales targets in a fast-paced environment. You will have the chance to represent a leading hospitality brand, engage with clients, and contribute to innovative marketing initiatives. If you're a motivated sales professional with a passion for hospitality, this is your opportunity to embark on a rewarding career journey.

Benefits

Pension Scheme

Discount Card for Accor Hotels

Complimentary Hotel Stays

Training & Development

Additional Holidays with Service

International Development Opportunities

Employee Advisory Service

Qualifications

• Minimum 2 years’ experience in MICE or Corporate sales in the hotel industry.
• Excellent communication and organizational skills.
• Self-motivated with a passion for exceeding targets.

Responsibilities

• Develop and implement strategic sales plans for MICE and business groups.
• Build strong client relationships and maintain regular engagement.
• Achieve or exceed individual and team sales targets.

Skills

Sales Strategy

Client Relationship Management

Communication Skills

Time Management

Customer Service

Education

Experience in MICE or Corporate Sales

Tools

Opera Cloud

Delphi FDC

Lanyon/Cvent

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

As a Cluster Sales Executive, you will be responsible for generating revenue through the sale of MICE (Meetings, Incentives, Conferences, and Exhibitions) packages and services to corporate clients and business groups. Your primary objective will be to identify new business opportunities, build strong client relationships, and achieve sales targets.

Key Responsibilities:

• Develop and implement strategic sales plans to drive revenue across MICE, business groups, sports, and entertainment segments.
• Proactively identify, develop, and convert new leads across the hotel cluster through prospecting, networking, and client outreach.
• Manage and grow a portfolio of corporate, agency, sports, and entertainment accounts, maintaining regular and meaningful engagement.
• Build strong client relationships by understanding their needs and delivering tailored solutions.
• Prepare and present professional proposals, contracts, and pricing agreements to prospective clients.
• Conduct regular client meetings, site inspections, and sales calls to maximise conversion and account growth.
• Maintain strong pre- and post-event communication to encourage loyalty and repeat business.
• Support the MICE and Groups Sales Team during peak periods with enquiry handling and event conversion.
• Organise and support marketing activities such as Famtrips, site visits, ALL loyalty evenings, trade shows, and client events.
• Represent the hotel cluster at key external networking events, exhibitions, and industry functions to build brand visibility and business connections.
• Stay informed about industry trends, competitor activity, and market opportunities to remain competitive and identify new prospects.
• Maintain up-to-date CRM records, tracking all client interactions, leads, and booking pipelines accurately.
• Provide timely and accurate sales reports, forecasts, and performance updates to management.
• Achieve or exceed individual and team sales targets, conversion rates, and client satisfaction goals.
• Collaborate on ad-hoc sales projects and initiatives as assigned by the Cluster Sales Manager.

Qualifications

• Minimum 2 years’ experience in a role related to MICE or Corporates in the hotel industry – MICE Preferential
• Excellent communication, presentation & interpersonal skills - A strong team player
• Excellent organizational and time management abilities, with a keen attention to detail.
• Ability to work independently as well as collaboratively in a fast-paced, team-oriented environment.
• Self-motivated and results-oriented, with a passion for exceeding targets and delivering exceptional customer service.
• Experience in the following systems desirable: Opera Cloud, Delphi FDC, and Lanyon/Cvent
• Fluent in English - spoken & written.

Additional Information

• Pension Scheme
• A Discount Card to be used in Accor Hotels Worldwide
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• International Development Opportunities
• And more: recommend a friend scheme; Employee Advisory Service

In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.

Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status

Join our dynamic team and play a key role in shaping the future of our MICE and business groups sales division. If you are a motivated and ambitious sales professional with a passion for hospitality and events, we want to hear from you! Apply now to embark on an exciting career journey with Accor London South Bank Hotels.

One more thing… By working at Accor London South Bank Hotels you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

"Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities.Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."

Information on the processing of personal data

When you submit an application to HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.