Cluster Night Team Leader

Unite Foundation; London; On-site; GBP 37,000; Full time

Job summary

Unite Students is seeking a Cluster Night Team Leader to oversee operations for our night teams in London. This role involves managing a medium-sized team, ensuring the safety and well-being of our student residents, and providing a supportive environment. Ideal candidates will have leadership experience and a passion for assisting others.

Benefits

Discretionary annual bonus

33 days paid holiday including bank holidays

Generous pension scheme with employer contributions

Healthcare Cash Plan

Enhanced Family Leave

Employee Life Assurance

Discounts portal

Qualifications

• Experience as a Line Manager, Supervisor or Team Leader.
• Must have a full UK/EU driver’s license.

Responsibilities

• Lead a team during night shifts ensuring safety and security.
• Support students in vulnerable situations.
• Conduct regular building checks.

Skills

Leadership

Communication

Team Management

Crisis Management

Problem Solving

Attention to Detail

Job description

In the region of £37,000 per annum (depending on experience) + bonus + benefits

Location: London Central Cluster

Hours and Rota: 42.5 hours per week.

Cluster Night Team Leaders work 5 night shifts out of 7, between the hours of 10:00pm and 07:00am. Shift pattern variations may apply.

Salary: In the region of £37,000 per annum (depending on experience), plus bonus and benefits

Essential: Experience as a Line Manager, Supervisor or Team Leader

Would you lend your ear to someone in need?

If you value and show concern for others and are a natural night owl, we have room for you in a company that will recognise, reward, and support you to reach your potential.

We are Unite Students, a progressive FTSE 100 company, and the leading provider of purpose-built student accommodation in the UK, and we are looking for people with positive attitudes and a caring nature, to join our Customer Operations Team as a Cluster Night Team Leader and help us provide outstanding service to the students who live with us.

You will be leading from the centre of a Night Team in your Cluster and Region, making sure that we maintain a safe, secure, and welcoming night-time environment for our students. This includes lending an ear or helping hand to students in need, responding to in the moment situations and being a point of escalation for your team.

You will be able to:

• Support the Regional Night Manager to build and develop a motivated, engaged, and high-performance team
• Manage a medium sized team across a Cluster of properties
• Responsible for the routine activities of your team, including delegating tasks and setting targets, working alongside them to achieve these
• Support the training and development of your team members to help them reach their potential
• Take accountability for your team`s responsiveness in solving our students` problems
• Support our students` wellbeing should they find themselves in vulnerable or difficult situations
• Responsible for the safety and security of the building, making sure your team conducts the necessary checks

You will lead from the front to:

• Provide a welcoming front of house reception service.
• Conduct regular building checks to make sure that our buildings are clean, safe and secure
• Undertake adhoc housekeeping and maintenance duties as needed
• Deliver training sessions, workshops and toolbox talks
• Support teams within local Cluster and wider-Region as a point of esculation

What we look for in you:

• A self-starter, able to work under instruction as well as on initative
• Must have a full UK/EU drivers license
• You are comfortable working overnight across London
• You are a confident operator and able to lead, manage and motivate a team
• You can delegate tasks fairly, bearing in mind your team`s strengths and weaknesses
• You will be able to make quick and decisive responses to in the moment events
• You communicate effectively, by actively listening, making points logically, and by using appropriate language, tone, and gesture.
• You remain calm and focused, even in difficult or pressurised situations
• You are detail-orientated, nothing escapes your eye
• You are confident working both on your own or as part of a team
• You understand and respect the diversity of others` cultures, beliefs, and backgrounds

What You`ll Get in Return

• A discretionary annual bonus so you can share in the company`s success
• 33 days` paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service
• A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
• Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
• Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
• Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!

About Unite Students

Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive Inclusion

We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.

People make Unite Students

Employees, students, and neighbours all contribute to building environments where we can all thrive.

Room for Everyone

We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.

We are uS

As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.

If this position sounds exciting to you, we would love to receive your application!

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